Table 1

Measures

VariableItemsCronbach’s alpha reported in sourceSource
Functional congruity1. This brand has all of the functions I desire from a mobile phone
2. This brand meets all my functional needs for using a mobile phone
3. The functional value provided by this brand is consistent with what I expect from a mobile phone brand
4. This brand performs well on the functional attributes I value the most for mobile phones
0.93Sop and Kozak (2019) 
Self-congruity1. This brand is consistent with my identity
2. This brand is a reflection of how I see myself
3. Using this brand reflects who I am
4. Someone who uses this brand is similar to me
0.93Liu et al. (2012) 
Brand trust1. I feel confidence in this brand
2. I could rely on this brand
3. I think this brand would be honest
4. I think this brand would be safe
0.94Chaudhuri and Holbrook (2001) 
Perceived realism1. The material showed something that could possibly happen in real life
2. The story in the material could actually happen in real life
3. Never in real life would what was shown in the material happen (negative item)
4. The material showed something that had really happened
5. What was shown in the material had actually happened
6. The material was based on facts
7. I believe what is described in the material
8. I think the incident described in the report is trustworthy
0.85Cho et al. (2012) 

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