Means and standard deviations of survey items
| Item short description | Mean | SD |
|---|---|---|
| IS1: Use of Internet and Intranet | 7.751 | 2.287 |
| IS2: Use of MIS | 6.215 | 2.561 |
| IS3: Use of TPS | 6.105 | 2.624 |
| IS4: Use of decision Support Systems (DSS) | 5.575 | 2.587 |
| IS5: Use of GDSS | 5.448 | 2.741 |
| IS6: Use of Database and data warehousing (DB and DW) | 6.790 | 2.793 |
| IS7: Use of Search tools | 6.851 | 2.645 |
| IS8: Use of Knowledge portals | 6.381 | 2.703 |
| IS9: Use of e-mail | 5.724 | 2.710 |
| IS10: Use of Content management systems (CMS) | 7.309 | 2.602 |
| IS11: Use of Document Management Systems (DMS) | 6.354 | 2.880 |
| IS12: Use of Video conferencing and discussion systems | 5.790 | 2.862 |
| Overall mean for IT infrastructure dimension | 6.358 | |
| AD1: The regulations and policies used | 7.133 | 2.659 |
| AD2:The operations and techniques used in workplace | 7.094 | 2.462 |
| AD3: Job code of conduct | 6.464 | 2.538 |
| AD4; Organizational culture | 6.735 | 2.522 |
| AD5: Social relationships and environment | 6.851 | 2.493 |
| Overall mean for administrative dimension | 6.855 | |
| KM1: knowledge discovery | 4.906 | 1.744 |
| KM2: Knowledge collection | 4.757 | 1.712 |
| KM3: Knowledge refinement and verification | 4.669 | 1.613 |
| KM4: Knowledge acquisition | 4.917 | 1.741 |
| KM5: Knowledge store | 5.155 | 1.673 |
| KM6: Knowledge dissemination and exchange | 5.066 | 1.625 |
| KM7: Knowledge transfer | 4.818 | 1.597 |
| KM8: Knowledge reuse | 4.895 | 1.611 |
| KM9: knowledge management | 4.630 | 1.640 |
| Overall mean for KM practices | 4.868 | |
| EGS1; Improve service provision | 5.122 | 1.712 |
| EGS2: improve citizens participation | 4.552 | 1.655 |
| EGS3: improve financial performance | 4.674 | 1.712 |
| EGS4: improve administrative performance | 4.790 | 1.619 |
| EGS5: contribute to society development | 4.669 | 1.713 |
| EGS6: improve transparency level | 4.586 | 1.810 |
| EGS7: improve accountability | 4.696 | 1.745 |
| EGS8; improve good governance image | 4.602 | 1.695 |
| Overall mean for e-government success | 4.711 |
| Item short description | Mean | SD |
|---|---|---|
| IS1: Use of Internet and Intranet | 7.751 | 2.287 |
| IS2: Use of MIS | 6.215 | 2.561 |
| IS3: Use of TPS | 6.105 | 2.624 |
| IS4: Use of decision Support Systems (DSS) | 5.575 | 2.587 |
| IS5: Use of GDSS | 5.448 | 2.741 |
| IS6: Use of Database and data warehousing (DB and DW) | 6.790 | 2.793 |
| IS7: Use of Search tools | 6.851 | 2.645 |
| IS8: Use of Knowledge portals | 6.381 | 2.703 |
| IS9: Use of e-mail | 5.724 | 2.710 |
| IS10: Use of Content management systems (CMS) | 7.309 | 2.602 |
| IS11: Use of Document Management Systems (DMS) | 6.354 | 2.880 |
| IS12: Use of Video conferencing and discussion systems | 5.790 | 2.862 |
| AD1: The regulations and policies used | 7.133 | 2.659 |
| AD2:The operations and techniques used in workplace | 7.094 | 2.462 |
| AD3: Job code of conduct | 6.464 | 2.538 |
| AD4; Organizational culture | 6.735 | 2.522 |
| AD5: Social relationships and environment | 6.851 | 2.493 |
| KM1: knowledge discovery | 4.906 | 1.744 |
| KM2: Knowledge collection | 4.757 | 1.712 |
| KM3: Knowledge refinement and verification | 4.669 | 1.613 |
| KM4: Knowledge acquisition | 4.917 | 1.741 |
| KM5: Knowledge store | 5.155 | 1.673 |
| KM6: Knowledge dissemination and exchange | 5.066 | 1.625 |
| KM7: Knowledge transfer | 4.818 | 1.597 |
| KM8: Knowledge reuse | 4.895 | 1.611 |
| KM9: knowledge management | 4.630 | 1.640 |
| EGS1; Improve service provision | 5.122 | 1.712 |
| EGS2: improve citizens participation | 4.552 | 1.655 |
| EGS3: improve financial performance | 4.674 | 1.712 |
| EGS4: improve administrative performance | 4.790 | 1.619 |
| EGS5: contribute to society development | 4.669 | 1.713 |
| EGS6: improve transparency level | 4.586 | 1.810 |
| EGS7: improve accountability | 4.696 | 1.745 |
| EGS8; improve good governance image | 4.602 | 1.695 |