Mediation path analysis of brand trust and satisfaction
| Direct effect | With mediator | Indirect effect | ||||||
|---|---|---|---|---|---|---|---|---|
| SN | Path | β- COS | p-value | β- COS | p-value | β- COS | p-value | Conclusion |
| 1 | BA-BT-BL | 0.068 | 0.026* | 0.035 | 0.579 | 0.316 | 0.044* | Full Mediation |
| 2 | BA-BT-BAT | −0.058 | 0.227 | −0.096 | 0.034* | 0.368 | 0.133 | Full Mediation |
| 3 | BA-BT-BC | −0.113 | 0.020* | −0.126 | 0.019* | 0.290 | 0.005** | Full Mediation |
| 4 | BA-BT-BE | 0.026 | 0.041* | 0.031 | 0.562 | 0.186 | 0.015* | Partial Mediation |
| 5 | BP-BT-BL | 0.124 | 0.044* | −0.078 | 0.299 | 0.313 | 0.030* | Full Mediation |
| 6 | BP-BT-BAT | 0.001 | 0.985 | −0.012 | 0.839 | 0.304 | 0.027* | Full Mediation |
| 7 | BP-BT-BC | −0.110 | 0.037* | −0.012 | 0.885 | 0.392 | 0.013* | Partial Mediation |
| 8 | BP-BT-BE | 0.050 | 0.037* | −0.071 | 0.252 | 0.364 | 0.039* | Full Mediation |
| 9 | BI-BT-BL | −0.125 | 0.192 | 0.111 | 0.193 | 0.412 | 0.014* | Full Mediation |
| 10 | BI-BT-BAT | 0.057 | 0.046* | 0.116 | 0.097 | 0.557 | 0.006** | Full Mediation |
| 11 | BI-BT-BC | 0.659 | 0.000*** | 0.530 | 0.000*** | 0.297 | 0.248 | Partial Mediation |
| 12 | BI-BT-BE | −0.474 | 0.000*** | −0.292 | 0.002** | 0.980 | 0.024* | Partial Mediation |
| 13 | BJ-BT-BL | 0.583 | 0.000*** | 0.373 | 0.007** | 0.191 | 0.404 | Partial Mediation |
| 14 | BJ-BT-BAT | 0.328 | 0.003** | 0.216 | 0.066* | 0.443 | 0.144 | Partial Mediation |
| 15 | BJ-BT-BC | −0.366 | 0.001** | −0.351 | 0.006** | 0.596 | 0.049* | Partial Mediation |
| 16 | BJ-BT-BE | 0.763 | 0.000*** | 0.727 | 0.000*** | 0.004 | 0.826 | Partial Mediation |
| 17 | BF-BT-BL | 0.179 | 0.031* | 0.238 | 0.019* | −0.001 | 0.813 | Partial Mediation |
| 18 | BF-BT-BAT | 0.134 | 0.038* | 0.165 | 0.016* | 0.024 | 0.849 | Partial Mediation |
| 19 | BF-BT-BC | 0.124 | 0.040* | 0.181 | 0.015* | 0.058 | 0.431 | Full Mediation |
| 20 | BF-BT-BE | −0.085 | 0.219 | −0.186 | 0.021* | 0.169 | 0.178 | Full Mediation |
| 21 | BA-BS-BL | 0.068 | 0.026* | 0.005 | 0.937 | 0.355 | 0.012* | Full Mediation |
| 22 | BA-BS-BAT | −0.058 | 0.227 | −0.082 | 0.077 | 0.352 | 0.017* | Full Mediation |
| 23 | BA-BS-BC | −0.113 | 0.020* | −0.118 | 0.014* | 0.273 | 0.009** | Full Mediation |
| 24 | BA-BS-BE | 0.026 | 0.041* | 0.016 | 0.732 | 0.199 | 0.033* | Full Mediation |
| 25 | BP-BS-BL | 0.124 | 0.044* | −0.081 | 0.332 | 0.502 | 0.010* | Full Mediation |
| 26 | BP-BS-BAT | 0.001 | 0.985 | −0.007 | 0.913 | 0.464 | 0.006** | Full Mediation |
| 27 | BP-BS-BC | −0.110 | 0.037* | −0.077 | 0.290 | 0.514 | 0.008** | Full Mediation |
| 28 | BP-BS-BE | 0.050 | 0.037* | 0.006 | 0.928 | 0.409 | 0.006** | Full Mediation |
| 29 | BI-BS-BL | −0.125 | 0.192 | 0.127 | 0.245 | 0.366 | 0.049* | Full Mediation |
| 30 | BI-BS-BAT | 0.057 | 0.046* | 0.085 | 0.355 | 0.564 | 0.004** | Full Mediation |
| 31 | BI-BS-BC | 0.659 | 0.000*** | 0.639 | 0.000*** | 0.197 | 0.620 | Partial Mediation |
| 32 | BI-BS-BE | −0.474 | 0.000*** | −0.413 | 0.001** | 0.890 | 0.006** | Full Mediation |
| 33 | BJ-BS-BL | 0.583 | 0.000*** | 0.272 | 0.055 | 0.461 | 0.011* | Full Mediation |
| 34 | BJ-BS-BAT | 0.328 | 0.003** | 0.234 | 0.063 | 0.507 | 0.018* | Full Mediation |
| 35 | BJ-BS-BC | −0.366 | 0.001** | −0.476 | 0.001** | 0.601 | 0.005** | Full Mediation |
| 36 | BJ-BS-BE | 0.763 | 0.000*** | 0.781 | 0.000*** | 0.025 | 0.900 | Full Mediation |
| 37 | BF-BS-BL | 0.179 | 0.031* | 0.034 | 0.672 | 0.163 | 0.006** | Partial Mediation |
| 38 | BF-BS-BAT | 0.134 | 0.038* | 0.199 | 0.012* | 0.132 | 0.013* | Full Mediation |
| 39 | BF-BS-BC | 0.124 | 0.040* | 0.136 | 0.046* | 0.123 | 0.140 | Full Mediation |
| 40 | BF-BS-BE | −0.085 | 0.219 | −0.103 | 0.140 | 0.212 | 0.049* | Full Mediation |
| Direct effect | With mediator | Indirect effect | ||||||
|---|---|---|---|---|---|---|---|---|
| SN | Path | Conclusion | ||||||
| 1 | BA-BT-BL | 0.068 | 0.026 | 0.035 | 0.579 | 0.316 | 0.044 | Full Mediation |
| 2 | BA-BT-BAT | −0.058 | 0.227 | −0.096 | 0.034 | 0.368 | 0.133 | Full Mediation |
| 3 | BA-BT-BC | −0.113 | 0.020 | −0.126 | 0.019 | 0.290 | 0.005 | Full Mediation |
| 4 | BA-BT-BE | 0.026 | 0.041 | 0.031 | 0.562 | 0.186 | 0.015 | Partial Mediation |
| 5 | BP-BT-BL | 0.124 | 0.044 | −0.078 | 0.299 | 0.313 | 0.030 | Full Mediation |
| 6 | BP-BT-BAT | 0.001 | 0.985 | −0.012 | 0.839 | 0.304 | 0.027 | Full Mediation |
| 7 | BP-BT-BC | −0.110 | 0.037 | −0.012 | 0.885 | 0.392 | 0.013 | Partial Mediation |
| 8 | BP-BT-BE | 0.050 | 0.037 | −0.071 | 0.252 | 0.364 | 0.039 | Full Mediation |
| 9 | BI-BT-BL | −0.125 | 0.192 | 0.111 | 0.193 | 0.412 | 0.014 | Full Mediation |
| 10 | BI-BT-BAT | 0.057 | 0.046 | 0.116 | 0.097 | 0.557 | 0.006 | Full Mediation |
| 11 | BI-BT-BC | 0.659 | 0.000 | 0.530 | 0.000 | 0.297 | 0.248 | Partial Mediation |
| 12 | BI-BT-BE | −0.474 | 0.000 | −0.292 | 0.002 | 0.980 | 0.024 | Partial Mediation |
| 13 | BJ-BT-BL | 0.583 | 0.000 | 0.373 | 0.007 | 0.191 | 0.404 | Partial Mediation |
| 14 | BJ-BT-BAT | 0.328 | 0.003 | 0.216 | 0.066 | 0.443 | 0.144 | Partial Mediation |
| 15 | BJ-BT-BC | −0.366 | 0.001 | −0.351 | 0.006 | 0.596 | 0.049 | Partial Mediation |
| 16 | BJ-BT-BE | 0.763 | 0.000 | 0.727 | 0.000 | 0.004 | 0.826 | Partial Mediation |
| 17 | BF-BT-BL | 0.179 | 0.031 | 0.238 | 0.019 | −0.001 | 0.813 | Partial Mediation |
| 18 | BF-BT-BAT | 0.134 | 0.038 | 0.165 | 0.016 | 0.024 | 0.849 | Partial Mediation |
| 19 | BF-BT-BC | 0.124 | 0.040 | 0.181 | 0.015 | 0.058 | 0.431 | Full Mediation |
| 20 | BF-BT-BE | −0.085 | 0.219 | −0.186 | 0.021 | 0.169 | 0.178 | Full Mediation |
| 21 | BA-BS-BL | 0.068 | 0.026 | 0.005 | 0.937 | 0.355 | 0.012 | Full Mediation |
| 22 | BA-BS-BAT | −0.058 | 0.227 | −0.082 | 0.077 | 0.352 | 0.017 | Full Mediation |
| 23 | BA-BS-BC | −0.113 | 0.020 | −0.118 | 0.014 | 0.273 | 0.009 | Full Mediation |
| 24 | BA-BS-BE | 0.026 | 0.041 | 0.016 | 0.732 | 0.199 | 0.033 | Full Mediation |
| 25 | BP-BS-BL | 0.124 | 0.044 | −0.081 | 0.332 | 0.502 | 0.010 | Full Mediation |
| 26 | BP-BS-BAT | 0.001 | 0.985 | −0.007 | 0.913 | 0.464 | 0.006 | Full Mediation |
| 27 | BP-BS-BC | −0.110 | 0.037 | −0.077 | 0.290 | 0.514 | 0.008 | Full Mediation |
| 28 | BP-BS-BE | 0.050 | 0.037 | 0.006 | 0.928 | 0.409 | 0.006 | Full Mediation |
| 29 | BI-BS-BL | −0.125 | 0.192 | 0.127 | 0.245 | 0.366 | 0.049 | Full Mediation |
| 30 | BI-BS-BAT | 0.057 | 0.046 | 0.085 | 0.355 | 0.564 | 0.004 | Full Mediation |
| 31 | BI-BS-BC | 0.659 | 0.000 | 0.639 | 0.000 | 0.197 | 0.620 | Partial Mediation |
| 32 | BI-BS-BE | −0.474 | 0.000 | −0.413 | 0.001 | 0.890 | 0.006 | Full Mediation |
| 33 | BJ-BS-BL | 0.583 | 0.000 | 0.272 | 0.055 | 0.461 | 0.011 | Full Mediation |
| 34 | BJ-BS-BAT | 0.328 | 0.003 | 0.234 | 0.063 | 0.507 | 0.018 | Full Mediation |
| 35 | BJ-BS-BC | −0.366 | 0.001 | −0.476 | 0.001 | 0.601 | 0.005 | Full Mediation |
| 36 | BJ-BS-BE | 0.763 | 0.000 | 0.781 | 0.000 | 0.025 | 0.900 | Full Mediation |
| 37 | BF-BS-BL | 0.179 | 0.031 | 0.034 | 0.672 | 0.163 | 0.006 | Partial Mediation |
| 38 | BF-BS-BAT | 0.134 | 0.038 | 0.199 | 0.012 | 0.132 | 0.013 | Full Mediation |
| 39 | BF-BS-BC | 0.124 | 0.040 | 0.136 | 0.046 | 0.123 | 0.140 | Full Mediation |
| 40 | BF-BS-BE | −0.085 | 0.219 | −0.103 | 0.140 | 0.212 | 0.049 | Full Mediation |
Notes:
***p < 0.001, **p < 0.01, *p < 0.05, NS= Not significant (p > 0.05);
List of abbreviations: BA - Brand Awareness; BP - Brand Performance; BI – Brand Image; BJ – Brand Judgment; BF – Brand Feelings; BL – Brand Loyalty; BAT – Brand Attachment; BC – Brand Community; BE – Brand Engagement; BS – Brand Satisfaction; BT – Brand Trust
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