Table 1. Statements to measure the...

Table 1.

Statements to measure the constructs

Construct	Statements	Source
Objectives of Islamic banking (OB)	Offer Sharīʿah-compliant products Offer banking without the charging of interest Offer banking that promotes Islamic values at all levels Offer banking to assist with social welfare within the community	Dusuki (2005), Shifa, (2012)
Customer satisfaction (CS)	The service quality is excellent I am satisfied with the products and services I am satisfied with the financial services advice I am satisfied that the bank takes its duties towards social responsibility seriously	Amin and Isa, (2008), Fauzi and Suryani (2019)
Customer loyalty (CL)	I say positive things about the Islamic bank to others I recommend family and friends to transact with the Islamic bank I recommend Islamic banks to someone who seeks advice I will continue banking with the Islamic bank	Hoq et al. (2010)

Construct	Statements	Source
Objectives of Islamic banking (OB)	Offer Sharīʿah-compliant products Offer banking without the charging of interest Offer banking that promotes Islamic values at all levels Offer banking to assist with social welfare within the community	Dusuki (2005), Shifa, (2012)
Customer satisfaction (CS)	The service quality is excellent I am satisfied with the products and services I am satisfied with the financial services advice I am satisfied that the bank takes its duties towards social responsibility seriously	Amin and Isa, (2008), Fauzi and Suryani (2019)
Customer loyalty (CL)	I say positive things about the Islamic bank to others I recommend family and friends to transact with the Islamic bank I recommend Islamic banks to someone who seeks advice I will continue banking with the Islamic bank	Hoq et al. (2010)