| Objectives of Islamic banking | 0.906 | 0.935 | 0.782 | |
| OB1: Offer Sharīʿah-compliant products | | | | (0.901) |
| OB2: Offer banking without the charging of interest | | | | (0.940) |
| OB3: Offer banking that promotes Islamic values at all levels | | | | (0.905) |
| OB4: Offer banking to assist with social welfare within the community | | | | (0.784) |
| Customer satisfaction | 0.891 | 0.925 | 0.756 | |
| CS1: The service quality is excellent | | | | (0.791) |
| CS2: I am satisfied with the products and services | | | | (0.896) |
| CS3: I am satisfied with the financial services advice | | | | (0.906) |
| CS4: I am satisfied that the bank takes its duty towards social responsibility seriously | | | | (0.880) |
| Customer loyalty | 0.930 | 0.951 | 0.828 | |
| CL1: I say positive things about the Islamic bank to others | | | | (0.872) |
| CL2: I recommend family and friends to transact with the Islamic bank | | | | (0.939) |
| CL3: I recommend Islamic banks to someone who seeks advice | | | | (0.950) |
| CL4: I continue banking with the Islamic bank | | | | (0.878) |