Summary of previous researches
| Service convenience Constructs | Researchers/year |
|---|---|
| Access convenience | Yale and Venkatesh (1986), Brown (1990), Seiders et al. (2000, 2005, 2007), Berry et al. (2002), Colwell et al. (2008), Reimers and Clulow (2009), Beauchamp and Ponder (2010), Aagja, Mammen, and Saraswat (2011), Jiang et al. (2013), Kaura (2013), Srivastava and Kaul (2014) |
| Search convenience | Seiders et al. (2000), Beauchamp and Ponder (2010), Jiang et al. (2013), Kaura (2013), Srivastava and Kaul (2014) |
| Evaluation convenience | Kaura (2013), Khan and Khan (2018) |
| Order convenience | Aagja et al. (2011); Anderson (1971); Beauchamp and Ponder (2010); Berry et al. (2002); Brown (1990); Colwell et al. (2008); Gehrt and Yale (1993); Jiang et al. (2013); Jih (2007); Reimers and Clulow (2009); Seiders et al. (2000, 2005, 2007). Kaura (2013), Srivastava and Kaul (2014) |
| Logistics/reverse logistics convenience | Beauchamp and Ponder (2010); Jiang et al. (2013); Jih (2007); Srivastava and Kaul (2014) |
| Post-purchase convenience | Seiders et al. (2000, 2005, 2007), Berry et al. (2002), Colwell et al. (2008), Aagja et al. (2011), Jiang et al. (2013), Kaura (2013) |
| Service convenience | Researchers/year |
|---|---|
| Access convenience | |
| Search convenience | |
| Evaluation convenience | |
| Order convenience | |
| Logistics/reverse logistics convenience | |
| Post-purchase convenience |
Source(s): Prepared by Researcher