Reliability and validity analysis
| CR | AVE | O.C. | SC | lC | AC | EC | SATIS | |
|---|---|---|---|---|---|---|---|---|
| Order convenience | 0.812 | 0.593 | 0.77 | |||||
| Service convenience | 0.831 | 0.557 | 0.429 | 0.746 | ||||
| L/RL convenience | 0.859 | 0.608 | 0.498 | 0.524 | 0.779 | |||
| Access convenience | 0.789 | 0.558 | 0.565 | 0.537 | 0.529 | 0.747 | ||
| Evaluation convenience | 0.781 | 0.548 | 0.508 | 0.631 | 0.613 | 0.513 | 0.74 | |
| Customer satisfaction | 0.823 | 0.541 | 0.538 | 0.578 | 0.551 | 0.628 | 0.543 | 0.736 |
| CR | AVE | O.C. | SC | lC | AC | EC | SATIS | |
|---|---|---|---|---|---|---|---|---|
| Order convenience | 0.812 | 0.593 | ||||||
| Service convenience | 0.831 | 0.557 | 0.429 | |||||
| L/RL convenience | 0.859 | 0.608 | 0.498 | 0.524 | ||||
| Access convenience | 0.789 | 0.558 | 0.565 | 0.537 | 0.529 | |||
| Evaluation convenience | 0.781 | 0.548 | 0.508 | 0.631 | 0.613 | 0.513 | ||
| Customer satisfaction | 0.823 | 0.541 | 0.538 | 0.578 | 0.551 | 0.628 | 0.543 |
Source(s): Prepared by Researcher
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