Partially standardised relative indirect effects
| Groups | Paths | Effect (SE) | 95% BCCI Lower Upper | |||
|---|---|---|---|---|---|---|
| D1: Angry employee vs control (ref) | Employee’s displayed emotion → | Attitude towards the employee→ | Recovery satisfaction | −0.34 (0.081) | −0.496 | −0.182 |
| D2: Happy employee vs control (ref) | Employee’s displayed emotion → | Attitude towards the employee → | Recovery satisfaction | 0.17 (0.073) | 0.024 | 0.310 |
| Groups | Paths | Effect (SE) | 95% BCCI | |||
|---|---|---|---|---|---|---|
| D1: Angry employee | Employee’s | Attitude towards | Recovery | −0.34 (0.081) | −0.496 | −0.182 |
| D2: Happy employee | Employee’s | Attitude towards | Recovery | 0.17 (0.073) | 0.024 | 0.310 |
Note:
BBCI = Bias-corrected bootstrap 95% confidence interval
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