Table AIV.

Research shopping measurement (Question II)

(%)
ItemsYesNo
INFORMATION SOURCES (IS)
Referring to the shopping journey, say which of these sources you used for searching for information
OFFLINE
Mobile phone manufacturer’s stores (e.g. Apple Store)14.7885.22
Telecom stores (Movistar Store, Vodafone Store…)76.2623.74
Category-killers (e.g. FNAC, Media Markt…)25.9474.06
Department stores (e.g. El Corte Inglés)23.1176.89
Others (friends, relatives, catalogues…)16.5183.49
ONLINE
Mobile phone manufacturer’s stores (e.g., Apple Online Store)27.7972.21
Telecom stores (Movistar Online Store, Vodafone Online Store…)40.8859.12
Category-killers (e.g. FNAC, Media Markt…)15.0984.91
Department stores (e.g. El Corte Inglés Online Store)12.5887.42
Others (social media, blogs, shopbots…)12.1187.89
SHOPPING PLACE (SP)
Say which one of these places you chose to purchase your mobile phone
OFFLINE
Mobile phone manufacturer’s stores (e.g. Apple Store)1.7398.27
Telecom stores (Movistar Store, Vodafone Store…)67.3032.70
Category-killers (e.g. FNAC, Media Markt…)4.2595.75
Department stores (e.g. El Corte Inglés)6.9293.08
Others (friends, relatives, thrift shop…)7.0892.92
ONLINE
Mobile phone manufacturer’s stores (e.g. Apple Online Store)1.5798.43
Telecom stores (Movistar Online Store, Vodafone Online Store…)11.0188.99
Category-killers (e.g. FNAC, Media Markt…)0.3199.69
Department stores (e.g. El Corte Inglés Online Store)0.3199.69
Others (social media, eBay…)1.7398.27

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