Table A1 Some examples of analyzed risks...

Table A1

Some examples of analyzed risks (PHA Pro 6 software output)

Failure modes	Effects	Severity (S)	Occurrence (O)	Detectability (D)	Risk priority number(RPN)	Recommendations	Strategy	Controls	Failure ID	Causes	Responsibility
Customer dissatisfaction	Social tensions	10	8	3	240	Collecting defective city batteries and selling them through auctions and allocating funds to procure new batteries–planning for consumer electricity Control	Avoidance	Perform regular PMs–follow up and correspondence to replace the battery	Cu.So	Limitation of financial resources	Financial domain
Leakage of lead toxic acid vapors into the environment	Harm to people	8	6	5	240	Developing a comprehensive and timed plan for Iran telecom to collect lead-acid batteries from telecommunication centers around the country	Avoidance	Tracking lead acid batteries replacement with solid batteries–power supply room ventilation control	En.En	Using acidic lead batteries	Network domain
Lack of spare equipment in high capacitance systems	Disconnect fixed to fixed–Fixed to mobile–Mobile to fixed	9	6	4	216	Providing main control equipment–shortening administrative procedures–paying contractors' claims	Avoidance	Negotiating with suppliers to provide master control cards–Request to buy spare parts–Request timely delivery of repaired equipment	Or.Te	Limitation of financial resources	Network Domain
Customer dissatisfaction	Decrease in income	9	7	4	252		Avoidance		Cu.Ec	Limitation of financial resources	Network Domain
Lack of aerial network equipment	Disconnect from fixed to fixed–Fixed to mobile–Mobile to fixed-Data	8	9	3	216	Necessary forecasts for future developments	Avoidance	Development of cable network	Or.Te	Limitation of financial resources	Financial domain
Customer dissatisfaction	Social tensions	9	8	3	216	Necessary forecasts for future developments	Avoidance	Development of cable network	Cu.So	Limitation of financial resources	Financial domain
Theft of aerial cables	Disconnect from fixed to fixed–Fixed to mobile–Mobile to fixed	8	9	3	216	Removing aerial cables and replacing them with soil or fiber optic cables	Avoidance	Follow up on military and security institutions	Or.Te	Social Issues	Security Domain
Theft of aerial cables	Decrease in income	8	9	3	216		Avoidance		Or.Ec
Customers dissatisfied with the theft of aerial cables	Social tensions	9	9	3	243		Avoidance		Cu.So
Customer dissatisfaction	Market share decreases	8	8	4	256	Follow the development of fiber optic	Avoidance	Do the PM	Cu.Ec	Limitation of financial resources	Financial Domain
Customer dissatisfaction with Wi-Fi data disconnection	IT-related customer issues are slow	9	9	3	243	Accurate evaluation of the contractor's technical and financial competencies	Avoidance	Oral and written notes	Cu.IT	WiFi Contractor Mismatch with Moderator	Network Domain
Customer dissatisfaction that FTTH support is not fully supported	Social tensions	9	9	3	243		Avoidance	Adequate training of personnel	Cu.So	Lack of knowledge management	Network Domain
No channel allocation	Systemic problems	9	5	5	225	Software and software upgrade of transit switching centers	Reduction	Development of communication links between transit switching centers and switching centers	Or.Te	Lack of communication links	Network Domain
Market share decreases	Failure to implement technical development plans	9	5	5	225	Possibility of systematic assessment of designs requirements	Reduction	Traffic Survey at Different Times–Traffic Observation–Channel Surveying between Transit Centers and Converse Centers	Cu.Te	No channel allocation–Incorrect definition of traffic database	Network Domain
Applying the maximum capacity of equipment of switching centers	Disconnect from fixed to fixed–Fixed to mobile–Mobile to fixed	9	8	3	216	Estimating and forecasting equipment as planned every year	Avoidance	Follow-up the supplies equipment	Or.Te	Limitation of financial resources and equipment failure	Financial Domain
Customer dissatisfaction	Social tensions	9	9	3	243	Estimating and forecasting equipment as planned every year	Avoidance	Follow-up the supplies equipment	Cu.So	Limitation of financial resources and equipment failure	Financial Domain
Lack of equipment	Failure to confirm matters	7	7	5	245	Continuous monitoring	Avoidance	Follow up with the installation and testing of test machines in the centers	Or.Te	Limitation of financial resources	Network Domain
Customer dissatisfaction	Social tensions	9	9	3	243	Replacing the new transmission system with the old one	Avoidance	Follow up on Network domain	Cu.So	Lack of financing	Financial Domain
Disconnect communication links	Disconnect all communications (Fixed–Mobile - Data and Internet)	8	9	3	216	Follow the development of fiber optic	Avoidance	Implementation of fiber optic cabling in rural areas	Or.Te	Inadequate access to sites due to inadequate roads and adverse weather conditions	Network Domain
Disconnect all communications (Fixed–Mobile - Data and Internet)	Network instability	9	8	4	288		Avoidance		Or.Te
Customer dissatisfaction	Decrease in income	8	8	4	256		Avoidance		Cu.Ec
Customer dissatisfaction	Decrease in income	8	8	4	256	Use of surplus capacity in fiber optic cables	Avoidance	Updating transmission systems	Cu.Ec	Improper Spare Parts Distribution–Site Series Routs–Site Battery Failure–Not Using New Transmission Capacities	Network Domain
Theft of road sites	Social tensions caused by the disconnection of mobile-to-mobile - fixed to mobile	10	8	3	240	Installing security systems–Interacting with security agencies	Avoidance	Optimization and strengthening of fences and chambers	Or.So	Sites are easily visible in non-populated areas	Security Domain
Disconnect mobile to mobile–Fixed mobile	Decrease in income	10	8	3	240		Avoidance		Or.EC
Customer dissatisfaction	Social tensions	10	8	3	240		Avoidance		Cu.So
No customer access to ADSL services	Social tensions	9	8	4	288	Proper communication and customer contact until the service is established	Avoidance	After registering the customer the necessary controls for running the service in the PARTAK Information System	Cu.So	Lack of familiarity with services	Business and Customers Domain
Customer dissatisfaction with the quality of services provided to the customer	Causing technical problems on customer's equipment by himself	9	9	3	243	Increase supervision and support throughout the day	Reduction	Continuous monitoring of the quality of services provided to customers	Cu.Te	Limitation of financial resources	Network Domain
Customer dissatisfaction with the prolongation of time to fix the failure	Losing customers	10	8	3	240	Increase periodic controls and supervision	Avoidance	Continuous CRM control and informing customers	Cu.Ec	Lack of coordination between relevant units–failure to timely record failure	Network Domain
Customer dissatisfaction of service assignment	Losing customers	9	7	4	252	Establishment of an independent unit in the business and Customers domain under the control of divestiture	Avoidance	More coordination and interaction	Cu.Ec	Lack of coordination between relevant units	Business and Customers Domain
Inadequate coordination of Partak information system supporter	Customer dissatisfaction	10	8	3	240	Providing legal tools and powers for in the telecommunications regionals	Avoidance	Constant notification of failures of systems to contractor	Su.So	Lack of regional telecommunications involvement in contractor and supplier evaluation and selection
Losing customers	Market share decreases	10	5	5	250	Developing a comprehensive plan on telecommunication level in Iran and communicating it to regional telecommunications	Reduction	Follow-up of advertisement boards and welfare facilities for customers	Cu.Ec	Restrictions imposed by Iran Telecommunications
Customer dissatisfaction of mismatch of free modems assigned to customers with modern technology	The occurrence of technical problems related to lack of customer awareness	9	9	3	243	Informing customers through bills and texting	Avoidance	Subscriber guidance for modem modification and profile upgrade as far as possible	Cu.Te	Unable to upgrade modems hardware and software–Problem due to outdated technology–Modem software problem
Customer dissatisfaction	Losing customers	9	7	4	252	Donate promotional packages for different occasions	Avoidance	Allocate compensation package	Cu.Ec	Prolonging the time to fix the failure
Customer dissatisfaction	Decrease in income	10	8	3	240	Cost Prioritization–Developing a Money Management plan	Avoidance	Money Management–Cost Management–Income Management	Cu.Ec	Limitation of financial resources	Financial Domain
Inappropriate tariffs and heavy fines received by the Communications Regulatory Authority (CRA)	Increases the company's current costs	10	5	5	250	Constructive interaction and dialogue with Communications Regulatory Authority (CRA)	Reduction	Careful observance of the requirements and rules	Or.Ec	Rules and Restrictions on Exclusive Services	Financial Domain
Providers' dissatisfaction with instability in macro decisions	Supply Chain Failure	8	5	6	240	Creating flexible mechanisms in the supply chain of Iran Telecommunication Company	Reduction	Interacting with legislators	Su.In	Management changes at the echelon level of Iran Telecommunication Company	Staff Domain
Lack of effective role of expert staff in the organization	Reduce business productivity	8	8	4	256	Supervision and accuracy in the use and maintenance of effective and efficient human resources through effective decision making	Avoidance	Control in the proper use of human resources in the critical and critical jobs of the organization	Or.In	Lack of proper allocation of organizational positions to specialist forces	Human Resources Domain
Decline in motivation	Lack of organizational commitment	6	5	8	240	Pay attention to the welfare benefits of all employees	Reduction	Direct Contracting with Telecommunication Contracting Personnel–Implementation of Job Classification Plan	Or.In	Outsourcing to Contractors	Human Resources Domain
Inefficient and non-strategic management	Failure of strategic and operational plans	10	8	3	240	Designing and implementing effective strategic management	Avoidance	Negotiate with Iran Telecommunication Company to present a strategic plan template for regional telecommunications	Or.In	Lack of strategic management system	Staff Domain
Not developing new data services	Decrease in income	10	8	3	240	Predict the required specialized courses	Avoidance	Sufficient accuracy in providing basic information to design staff–specialized training	Or.Ec	Lack of up-to-date and sufficient staff training	Network Domain
Customer dissatisfaction from the absence of a data network topology scheme	Lack of development of IT services due to insufficient customer acceptance	10	8	3	240		Avoidance		Cu.IT
Customer dissatisfaction from project execution contractor	Occurrence of organizational problems	10	9	3	270		Avoidance	Estimation of annual development plan and purchase request	Su.In
Market share is reduced by failure to implement plans	Telecommunication failure in program execution	9	8	3	216		Avoidance	Estimation of annual development plan and purchase request	Cu.In
Market share declines due to lack of sales plans	Telecommunication failure in program execution	10	8	3	240	Improving the quality of services offered–Providing incentives appropriate for customers	Avoidance	Quality control of services	Cu.In	Reduced service quality–High cost of services–Lack of appropriate incentives	Business and Customers Domain
Customer dissatisfaction	Occurrence of organizational problems	10	8	3	240	Use of electronic locks	Avoidance	Replacing old locks	Cu.In	Inefficiency of old locks	Security Domain
Lack of adequate and effective training programs	Lack of knowledge management in systems maintenance	9	10	3	270	Trying to hold virtual courses	Avoidance	Organization of technical-financial and administrative classes and courses	Or.IT	Lack of classes and courses	Human Resources Domain
Lack of adequate and effective training programs	Major problems in knowledge sharing	9	10	3	270	Trying to hold virtual courses	Avoidance		Or.IT	Lack of classes and courses	Human Resources Domain
Cyber-attacks from outside the organization	Suspension of IT development plans	10	4	6	240	Use of native antivirus	Reduction	Isolation of Internal Networks and Internet–Using Hardware Firewall–Using Anti-Virus	Or.IT	Existence of Competition–Penetration Test–Perspective Power	IT Domain
Customers distrust in telecommunication information systems	Obsolete and replace information system	10	4	6	240	Installation of UPS and generator in all centers and server rooms	Reduction	Follow up and negotiate with the authorities for the installation of power supply equipment	Cu.IT	Power outages–Wiring problem	Network Domain
Problems in the buildings and facilities of personnel	Staff dissatisfaction	8	9	3	216	Equipping and removing the disadvantages of the welfare centers of the provincial capital and the populated cities	Avoidance	Correspondence with authorities to finance–periodic site visits	Or.In	Limitation of financial resources	Financial Domain
Over-accumulation of stagnant goods	Depreciation of equipment	8	9	3	216	Ability to systematically evaluate the needs and requirements of projects	Avoidance	Warehouse periodic inventory control–Systematic inventory control–Sale of stagnant and unused equipment	Or.In	Unclear time of storage in the warehouse	Network and Mobile Domain
Over-accumulation of stagnant goods	Increasing current costs	9	9	3	243		Avoidance		Or.Ec	Unclear time of storage in the warehouse	Network and Mobile Domain
Raising the cost incurred by the supplier	The quality of goods purchased decreases	8	9	3	216	Timely action on request for purchase from applicants	Avoidance	Correspondence and negotiation with applicants of purchasing to plan for future needs	Su.Ec	Exclusive Supplier–No Domestic Producer–Timely Delivery of purchase Plans to Logistics Management	Applicant for purchase Domains
Raising the cost incurred by the supplier	Customer dissatisfaction	8	8	4	256	Collecting purchase and action requests through Iranian telecommunications	Avoidance	Identify new manufacturers with high quality products–Obtain warranty–Obtain complete technical specifications–Obtain technical approval certificate for purchased items	Su.So	The quality of goods purchased decreases	Financial Domain
Prolonging the time of receiving equipment from telecommunications	Decrease in income	9	8	3	216	Timely provision of financial resources	Avoidance	Prioritizing Purchases - Follow-up on Transparent purchase of Required Products by Applicants	Or.Ec	Prolonging the time of obtaining clearance from the Regulatory Authority–Lack of in-country producer-Lack of timely submission of requirements to procurement management areas
Providers' unwillingness to cooperate with telecommunications	Due to prolonged supply of equipment, income is reduced	10	8	3	240	Comprehensive planning to pay suppliers' demands	Avoidance	Financing and settlement of accounts	Su.Ec	Lack of financial resources
Providers' unwillingness to cooperate with telecommunications	Decrease in income due to the limited number of suppliers	10	6	4	240	Comprehensive planning to pay suppliers' demands	Avoidance	Financing and settlement of accounts	Su.Ec	Lack of financial resources
Providers' dissatisfaction with the continuation and intensification of sanctions	Economic and Technological Vulnerability of the Supply Chain	8	8	4	256	Using the power and capacity of domestic companies	Avoidance	Contract with new supplier–External broker	Su.Ec	Problems in international relations and foreign policy	Applicant for purchase Domains
Customer dissatisfaction	Decrease in income	10	8	3	240	Negotiate with senior telecommunications authorities to purchase centralized system	Avoidance	Decision-making and action in pursuit of centralized system purchasing	Cu.Ec	Failure to purchase centralized system for low capacity switches	Financial Domain

Failure modes	Effects	Severity (S)	Occurrence (O)	Detectability (D)	Risk priority number(RPN)	Recommendations	Strategy	Controls	Failure ID	Causes	Responsibility
Customer dissatisfaction	Social tensions	10	8	3	240	Collecting defective city batteries and selling them through auctions and allocating funds to procure new batteries–planning for consumer electricity Control	Avoidance	Perform regular PMs–follow up and correspondence to replace the battery	Cu.So	Limitation of financial resources	Financial domain
Leakage of lead toxic acid vapors into the environment	Harm to people	8	6	5	240	Developing a comprehensive and timed plan for Iran telecom to collect lead-acid batteries from telecommunication centers around the country	Avoidance	Tracking lead acid batteries replacement with solid batteries–power supply room ventilation control	En.En	Using acidic lead batteries	Network domain
Lack of spare equipment in high capacitance systems	Disconnect fixed to fixed–Fixed to mobile–Mobile to fixed	9	6	4	216	Providing main control equipment–shortening administrative procedures–paying contractors' claims	Avoidance	Negotiating with suppliers to provide master control cards–Request to buy spare parts–Request timely delivery of repaired equipment	Or.Te	Limitation of financial resources	Network Domain
Customer dissatisfaction	Decrease in income	9	7	4	252		Avoidance		Cu.Ec	Limitation of financial resources	Network Domain
Lack of aerial network equipment	Disconnect from fixed to fixed–Fixed to mobile–Mobile to fixed-Data	8	9	3	216	Necessary forecasts for future developments	Avoidance	Development of cable network	Or.Te	Limitation of financial resources	Financial domain
Customer dissatisfaction	Social tensions	9	8	3	216	Necessary forecasts for future developments	Avoidance	Development of cable network	Cu.So	Limitation of financial resources	Financial domain
Theft of aerial cables	Disconnect from fixed to fixed–Fixed to mobile–Mobile to fixed	8	9	3	216	Removing aerial cables and replacing them with soil or fiber optic cables	Avoidance	Follow up on military and security institutions	Or.Te	Social Issues	Security Domain
Theft of aerial cables	Decrease in income	8	9	3	216		Avoidance		Or.Ec
Customers dissatisfied with the theft of aerial cables	Social tensions	9	9	3	243		Avoidance		Cu.So
Customer dissatisfaction	Market share decreases	8	8	4	256	Follow the development of fiber optic	Avoidance	Do the PM	Cu.Ec	Limitation of financial resources	Financial Domain
Customer dissatisfaction with Wi-Fi data disconnection	IT-related customer issues are slow	9	9	3	243	Accurate evaluation of the contractor's technical and financial competencies	Avoidance	Oral and written notes	Cu.IT	WiFi Contractor Mismatch with Moderator	Network Domain
Customer dissatisfaction that FTTH support is not fully supported	Social tensions	9	9	3	243		Avoidance	Adequate training of personnel	Cu.So	Lack of knowledge management	Network Domain
No channel allocation	Systemic problems	9	5	5	225	Software and software upgrade of transit switching centers	Reduction	Development of communication links between transit switching centers and switching centers	Or.Te	Lack of communication links	Network Domain
Market share decreases	Failure to implement technical development plans	9	5	5	225	Possibility of systematic assessment of designs requirements	Reduction	Traffic Survey at Different Times–Traffic Observation–Channel Surveying between Transit Centers and Converse Centers	Cu.Te	No channel allocation–Incorrect definition of traffic database	Network Domain
Applying the maximum capacity of equipment of switching centers	Disconnect from fixed to fixed–Fixed to mobile–Mobile to fixed	9	8	3	216	Estimating and forecasting equipment as planned every year	Avoidance	Follow-up the supplies equipment	Or.Te	Limitation of financial resources and equipment failure	Financial Domain
Customer dissatisfaction	Social tensions	9	9	3	243	Estimating and forecasting equipment as planned every year	Avoidance	Follow-up the supplies equipment	Cu.So	Limitation of financial resources and equipment failure	Financial Domain
Lack of equipment	Failure to confirm matters	7	7	5	245	Continuous monitoring	Avoidance	Follow up with the installation and testing of test machines in the centers	Or.Te	Limitation of financial resources	Network Domain
Customer dissatisfaction	Social tensions	9	9	3	243	Replacing the new transmission system with the old one	Avoidance	Follow up on Network domain	Cu.So	Lack of financing	Financial Domain
Disconnect communication links	Disconnect all communications (Fixed–Mobile - Data and Internet)	8	9	3	216	Follow the development of fiber optic	Avoidance	Implementation of fiber optic cabling in rural areas	Or.Te	Inadequate access to sites due to inadequate roads and adverse weather conditions	Network Domain
Disconnect all communications (Fixed–Mobile - Data and Internet)	Network instability	9	8	4	288		Avoidance		Or.Te
Customer dissatisfaction	Decrease in income	8	8	4	256		Avoidance		Cu.Ec
Customer dissatisfaction	Decrease in income	8	8	4	256	Use of surplus capacity in fiber optic cables	Avoidance	Updating transmission systems	Cu.Ec	Improper Spare Parts Distribution–Site Series Routs–Site Battery Failure–Not Using New Transmission Capacities	Network Domain
Theft of road sites	Social tensions caused by the disconnection of mobile-to-mobile - fixed to mobile	10	8	3	240	Installing security systems–Interacting with security agencies	Avoidance	Optimization and strengthening of fences and chambers	Or.So	Sites are easily visible in non-populated areas	Security Domain
Disconnect mobile to mobile–Fixed mobile	Decrease in income	10	8	3	240		Avoidance		Or.EC
Customer dissatisfaction	Social tensions	10	8	3	240		Avoidance		Cu.So
No customer access to ADSL services	Social tensions	9	8	4	288	Proper communication and customer contact until the service is established	Avoidance	After registering the customer the necessary controls for running the service in the PARTAK Information System	Cu.So	Lack of familiarity with services	Business and Customers Domain
Customer dissatisfaction with the quality of services provided to the customer	Causing technical problems on customer's equipment by himself	9	9	3	243	Increase supervision and support throughout the day	Reduction	Continuous monitoring of the quality of services provided to customers	Cu.Te	Limitation of financial resources	Network Domain
Customer dissatisfaction with the prolongation of time to fix the failure	Losing customers	10	8	3	240	Increase periodic controls and supervision	Avoidance	Continuous CRM control and informing customers	Cu.Ec	Lack of coordination between relevant units–failure to timely record failure	Network Domain
Customer dissatisfaction of service assignment	Losing customers	9	7	4	252	Establishment of an independent unit in the business and Customers domain under the control of divestiture	Avoidance	More coordination and interaction	Cu.Ec	Lack of coordination between relevant units	Business and Customers Domain
Inadequate coordination of Partak information system supporter	Customer dissatisfaction	10	8	3	240	Providing legal tools and powers for in the telecommunications regionals	Avoidance	Constant notification of failures of systems to contractor	Su.So	Lack of regional telecommunications involvement in contractor and supplier evaluation and selection
Losing customers	Market share decreases	10	5	5	250	Developing a comprehensive plan on telecommunication level in Iran and communicating it to regional telecommunications	Reduction	Follow-up of advertisement boards and welfare facilities for customers	Cu.Ec	Restrictions imposed by Iran Telecommunications
Customer dissatisfaction of mismatch of free modems assigned to customers with modern technology	The occurrence of technical problems related to lack of customer awareness	9	9	3	243	Informing customers through bills and texting	Avoidance	Subscriber guidance for modem modification and profile upgrade as far as possible	Cu.Te	Unable to upgrade modems hardware and software–Problem due to outdated technology–Modem software problem
Customer dissatisfaction	Losing customers	9	7	4	252	Donate promotional packages for different occasions	Avoidance	Allocate compensation package	Cu.Ec	Prolonging the time to fix the failure
Customer dissatisfaction	Decrease in income	10	8	3	240	Cost Prioritization–Developing a Money Management plan	Avoidance	Money Management–Cost Management–Income Management	Cu.Ec	Limitation of financial resources	Financial Domain
Inappropriate tariffs and heavy fines received by the Communications Regulatory Authority (CRA)	Increases the company's current costs	10	5	5	250	Constructive interaction and dialogue with Communications Regulatory Authority (CRA)	Reduction	Careful observance of the requirements and rules	Or.Ec	Rules and Restrictions on Exclusive Services	Financial Domain
Providers' dissatisfaction with instability in macro decisions	Supply Chain Failure	8	5	6	240	Creating flexible mechanisms in the supply chain of Iran Telecommunication Company	Reduction	Interacting with legislators	Su.In	Management changes at the echelon level of Iran Telecommunication Company	Staff Domain
Lack of effective role of expert staff in the organization	Reduce business productivity	8	8	4	256	Supervision and accuracy in the use and maintenance of effective and efficient human resources through effective decision making	Avoidance	Control in the proper use of human resources in the critical and critical jobs of the organization	Or.In	Lack of proper allocation of organizational positions to specialist forces	Human Resources Domain
Decline in motivation	Lack of organizational commitment	6	5	8	240	Pay attention to the welfare benefits of all employees	Reduction	Direct Contracting with Telecommunication Contracting Personnel–Implementation of Job Classification Plan	Or.In	Outsourcing to Contractors	Human Resources Domain
Inefficient and non-strategic management	Failure of strategic and operational plans	10	8	3	240	Designing and implementing effective strategic management	Avoidance	Negotiate with Iran Telecommunication Company to present a strategic plan template for regional telecommunications	Or.In	Lack of strategic management system	Staff Domain
Not developing new data services	Decrease in income	10	8	3	240	Predict the required specialized courses	Avoidance	Sufficient accuracy in providing basic information to design staff–specialized training	Or.Ec	Lack of up-to-date and sufficient staff training	Network Domain
Customer dissatisfaction from the absence of a data network topology scheme	Lack of development of IT services due to insufficient customer acceptance	10	8	3	240		Avoidance		Cu.IT
Customer dissatisfaction from project execution contractor	Occurrence of organizational problems	10	9	3	270		Avoidance	Estimation of annual development plan and purchase request	Su.In
Market share is reduced by failure to implement plans	Telecommunication failure in program execution	9	8	3	216		Avoidance	Estimation of annual development plan and purchase request	Cu.In
Market share declines due to lack of sales plans	Telecommunication failure in program execution	10	8	3	240	Improving the quality of services offered–Providing incentives appropriate for customers	Avoidance	Quality control of services	Cu.In	Reduced service quality–High cost of services–Lack of appropriate incentives	Business and Customers Domain
Customer dissatisfaction	Occurrence of organizational problems	10	8	3	240	Use of electronic locks	Avoidance	Replacing old locks	Cu.In	Inefficiency of old locks	Security Domain
Lack of adequate and effective training programs	Lack of knowledge management in systems maintenance	9	10	3	270	Trying to hold virtual courses	Avoidance	Organization of technical-financial and administrative classes and courses	Or.IT	Lack of classes and courses	Human Resources Domain
Lack of adequate and effective training programs	Major problems in knowledge sharing	9	10	3	270	Trying to hold virtual courses	Avoidance		Or.IT	Lack of classes and courses	Human Resources Domain
Cyber-attacks from outside the organization	Suspension of IT development plans	10	4	6	240	Use of native antivirus	Reduction	Isolation of Internal Networks and Internet–Using Hardware Firewall–Using Anti-Virus	Or.IT	Existence of Competition–Penetration Test–Perspective Power	IT Domain
Customers distrust in telecommunication information systems	Obsolete and replace information system	10	4	6	240	Installation of UPS and generator in all centers and server rooms	Reduction	Follow up and negotiate with the authorities for the installation of power supply equipment	Cu.IT	Power outages–Wiring problem	Network Domain
Problems in the buildings and facilities of personnel	Staff dissatisfaction	8	9	3	216	Equipping and removing the disadvantages of the welfare centers of the provincial capital and the populated cities	Avoidance	Correspondence with authorities to finance–periodic site visits	Or.In	Limitation of financial resources	Financial Domain
Over-accumulation of stagnant goods	Depreciation of equipment	8	9	3	216	Ability to systematically evaluate the needs and requirements of projects	Avoidance	Warehouse periodic inventory control–Systematic inventory control–Sale of stagnant and unused equipment	Or.In	Unclear time of storage in the warehouse	Network and Mobile Domain
Over-accumulation of stagnant goods	Increasing current costs	9	9	3	243		Avoidance		Or.Ec	Unclear time of storage in the warehouse	Network and Mobile Domain
Raising the cost incurred by the supplier	The quality of goods purchased decreases	8	9	3	216	Timely action on request for purchase from applicants	Avoidance	Correspondence and negotiation with applicants of purchasing to plan for future needs	Su.Ec	Exclusive Supplier–No Domestic Producer–Timely Delivery of purchase Plans to Logistics Management	Applicant for purchase Domains
Raising the cost incurred by the supplier	Customer dissatisfaction	8	8	4	256	Collecting purchase and action requests through Iranian telecommunications	Avoidance	Identify new manufacturers with high quality products–Obtain warranty–Obtain complete technical specifications–Obtain technical approval certificate for purchased items	Su.So	The quality of goods purchased decreases	Financial Domain
Prolonging the time of receiving equipment from telecommunications	Decrease in income	9	8	3	216	Timely provision of financial resources	Avoidance	Prioritizing Purchases - Follow-up on Transparent purchase of Required Products by Applicants	Or.Ec	Prolonging the time of obtaining clearance from the Regulatory Authority–Lack of in-country producer-Lack of timely submission of requirements to procurement management areas
Providers' unwillingness to cooperate with telecommunications	Due to prolonged supply of equipment, income is reduced	10	8	3	240	Comprehensive planning to pay suppliers' demands	Avoidance	Financing and settlement of accounts	Su.Ec	Lack of financial resources
Providers' unwillingness to cooperate with telecommunications	Decrease in income due to the limited number of suppliers	10	6	4	240	Comprehensive planning to pay suppliers' demands	Avoidance	Financing and settlement of accounts	Su.Ec	Lack of financial resources
Providers' dissatisfaction with the continuation and intensification of sanctions	Economic and Technological Vulnerability of the Supply Chain	8	8	4	256	Using the power and capacity of domestic companies	Avoidance	Contract with new supplier–External broker	Su.Ec	Problems in international relations and foreign policy	Applicant for purchase Domains
Customer dissatisfaction	Decrease in income	10	8	3	240	Negotiate with senior telecommunications authorities to purchase centralized system	Avoidance	Decision-making and action in pursuit of centralized system purchasing	Cu.Ec	Failure to purchase centralized system for low capacity switches	Financial Domain

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