Table 2 Descriptive statistics of... | Emerald Publishing

Table 2

Descriptive statistics of independent variable

Items	Mean	SD	Loading	AVE	Reliability
HSON	2.95	1.14		0.808
The customer is king	2.73	1.30	0.882		0.956
The customer is right	3.06	1.08	0.825		0.988
The customer is the reason for our being	3.06	1.04	0.719		0.987
LPG	2.74	1.11		0.824
Guest freedom to consume alcohol and/or drugs	2.82	1.10	0.873		0.987
Management excusing problematic guest behaviour	2.76	1.22	0.865		0.995
Guests permitted to be anonymous	2.62	1.07	0.782		0.894
Employees not speaking their mind about bad guest behaviour	2.78	1.07	0.760		0.857
MSL	3.06	1.09		0.701
Lack of clear policy guidelines on appropriate guest behaviours	2.74	1.03	0.718		0.879
Leaving guest management to staff discretion	3.22	1.12	0.705		0.987
Blurred lines of behaviour expected of guests	3.22	1.13	0.677		0.985

Items	Mean	SD	Loading	AVE	Reliability
HSON	2.95	1.14		0.808
The customer is king	2.73	1.30	0.882		0.956
The customer is right	3.06	1.08	0.825		0.988
The customer is the reason for our being	3.06	1.04	0.719		0.987
LPG	2.74	1.11		0.824
Guest freedom to consume alcohol and/or drugs	2.82	1.10	0.873		0.987
Management excusing problematic guest behaviour	2.76	1.22	0.865		0.995
Guests permitted to be anonymous	2.62	1.07	0.782		0.894
Employees not speaking their mind about bad guest behaviour	2.78	1.07	0.760		0.857
MSL	3.06	1.09		0.701
Lack of clear policy guidelines on appropriate guest behaviours	2.74	1.03	0.718		0.879
Leaving guest management to staff discretion	3.22	1.12	0.705		0.987
Blurred lines of behaviour expected of guests	3.22	1.13	0.677		0.985

Note(s): The Italic values, specifically under the AVE are the values indicating the validity of the construct and it shows the validity to be above the threshold of 0.5