Descriptive statistics of the dependent variable
| Items | Mean | SD | Loading | AVE | Reliability |
|---|---|---|---|---|---|
| Insulted/verbally abused by guests | 2.12 | 1.15 | 0.834 | 0.987 | |
| Guests making sexual advances/passes at me | 2.08 | 1.19 | 0.844 | 0.954 | |
| Guests being overly demanding and difficult | 2.75 | 1.13 | 0.854 | 0.955 | |
| Guests badmouthing me to management or my superiors | 2.10 | 1.13 | 0.851 | 0.887 | |
| Guests making my work difficult by refusing to comply with rules and regulations | 2.10 | 1.18 | 0.835 | 0.882 | |
| Being violently attacked by guests | 2.22 | 1.27 | 0.777 | 0.922 | |
| Guests making derogatory or racially laced remarks at me | 2.10 | 1.26 | 0.764 | 0.914 | |
| Being raped or sexually molested by guests whiles providing them service | 2.16 | 1.26 | 0.738 | 0.957 | |
| Being shouted at by guests | 1.92 | 1.25 | 0.733 | 0.944 | |
| Guests gossiping about me with other staff or other guests | 2.12 | 1.38 | 0.682 | 0.865 | |
| Guests intentionally creating more work for me in their rooms | 1.98 | 1.27 | 0.68 | 0.884 | |
| Guests stealing the hotel's stuff, so I end up being punished for it | 1.96 | 1.16 | 0.665 | 0.875 | |
| Guests asking me to make errands or provide services outside my job roles | 1.88 | 1.11 | 0.662 | 0.866 | |
| Overall mean | 2.11 | 1.21 | 0.763 |
| Items | Mean | SD | Loading | AVE | Reliability |
|---|---|---|---|---|---|
| Insulted/verbally abused by guests | 2.12 | 1.15 | 0.834 | 0.987 | |
| Guests making sexual advances/passes at me | 2.08 | 1.19 | 0.844 | 0.954 | |
| Guests being overly demanding and difficult | 2.75 | 1.13 | 0.854 | 0.955 | |
| Guests badmouthing me to management or my superiors | 2.10 | 1.13 | 0.851 | 0.887 | |
| Guests making my work difficult by refusing to comply with rules and regulations | 2.10 | 1.18 | 0.835 | 0.882 | |
| Being violently attacked by guests | 2.22 | 1.27 | 0.777 | 0.922 | |
| Guests making derogatory or racially laced remarks at me | 2.10 | 1.26 | 0.764 | 0.914 | |
| Being raped or sexually molested by guests whiles providing them service | 2.16 | 1.26 | 0.738 | 0.957 | |
| Being shouted at by guests | 1.92 | 1.25 | 0.733 | 0.944 | |
| Guests gossiping about me with other staff or other guests | 2.12 | 1.38 | 0.682 | 0.865 | |
| Guests intentionally creating more work for me in their rooms | 1.98 | 1.27 | 0.68 | 0.884 | |
| Guests stealing the hotel's stuff, so I end up being punished for it | 1.96 | 1.16 | 0.665 | 0.875 | |
| Guests asking me to make errands or provide services outside my job roles | 1.88 | 1.11 | 0.662 | 0.866 | |
| Overall mean |
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