Table 1.

Item statistics and discriminant validity calculation

Item statistics correlations
MeanSDFLαAVE123
1. Word of mouth   0.910.670.749  
wom15.481.170.82  
wom25.261.250.85  
wom35.391.890.81  
wom45.181.330.89  
2. eWOM   0.890.630.5220.795 
ewom14.031.560.88    
ewom24.781.280.83   
ewom34.131.640.91   
3. Product involvement   0.860.710.3860.4030.704
piv15.041.350.93     
piv24.361.720.86     
piv34.521.490.79    
piv44.971.420.82  
piv54.481.580.85     

Notes:

n = 214; FL: factor loading; α: Cronbach’s alphas; AVE: average variance extracted. Root square of the AVE shown on the diagonal

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