Table 3.

Hypotheses

HypothesesPathCoefficient valueResults
Direct effects   
H1Emotional condition → WOM
Rational condition → eWOM
0.56*
0.32*
Supported
H2Emotional condition → WOM
Rational condition → eWOM
0.64*
0.38*
Supported
Moderating effects   
H3Rational condition → Product involvement → WOM
Emotional condition → Product involvement → WOM
0.53**a
0.39**
Supported
H4Rational condition → Product involvement → WOM
Emotional condition → Product involvement → WOM
0.62**a
0.42**
Supported

Notes:

aCoefficient value calculated for high involvement; *p < 0.05; **p < 0.01

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