Table 6. The Fornell–Larcker criterion...

Table 6.

The Fornell–Larcker criterion

Variables	AL	BL	COM	CT	CST	CV	OSQ
AL	1
BL	0.729	1
COM	0.730	0.716	1
CT	0.873	0.819	0.805	1
CST	0.876	0.901	0.843	0.854	1
CV	0.718	0.770	0.803	0.749	0.835	1
OSQ	0.648	0.703	0.686	0.705	0.820	0.619	1
AVE	0.917	0.822	0.851	0.838	0.907	0.867	0.840

Variables	AL	BL	COM	CT	CST	CV	OSQ
AL	1
BL	0.729	1
COM	0.730	0.716	1
CT	0.873	0.819	0.805	1
CST	0.876	0.901	0.843	0.854	1
CV	0.718	0.770	0.803	0.749	0.835	1
OSQ	0.648	0.703	0.686	0.705	0.820	0.619	1
AVE	0.917	0.822	0.851	0.838	0.907	0.867	0.840

Notes:

Key to acronyms in Table 6: overall service quality (OSQ), customers’ value (CV), customers’ trust (CT), customers’ satisfaction (CST), attitudinal loyalty (AL), behavioural loyalty (BL), commitment (COM). Specific details appear in Appendix 1

Source: Primary data (2021)

[ViewLarge]

Sharing Unavailable