Survey questionnaire used in the study
| S.N | Demographic information | Options/Values |
|---|---|---|
| 1 | Gender? | Male and Female |
| 2 | Nationality | Omani/Non-Omani |
| 3 | Position in the company? | Director, CEO, General Manager, HR Manager, Manager Finance, Operation, Employee and Others |
| 4 | Number of employees? | 50 and below, 51 to 100, 101 to 150, 151–200, 201 to 250, Above 250 |
| 5 | Head office location | Muscat, Al Dhahira, Al Batinah South, Al Batinah North, Al Wusta, Al Sharqiya North |
| Specific Questions | ||
| 1 | Your company’s balance sheet BEFORE Covid-19? | Positive, Negative |
| 2 | Your company’s balance sheet DURING Covid-19? | Positive, Negative |
| 3 | The operational capacity of your company BEFORE Covid-19? | Below 25%, 25 to 49 %, 50 to 74%, 75 to less than 100%, 100% |
| 4 | The operational capacity of your company DURING Covid-19? | Below 25%, 25 to 49%, 50 to 74%, 75 to less than 100%, 100% |
| 5 | The area of technological implementation in your company BEFORE Covid-19? | Automated HR, Automated finance, Automated operation, None |
| 6 | The area of technological implementation in your company DURING Covid-19? | Automated HR, Automated finance, Automated operation, None |
| 7 | Which of the technology you used BEFORE or DURING Covid-19? | Digital payment, online platforms for businesses/trading, e-invoicing platforms, self-driving autonomous vehicles, cloud services to work from home, AI-based virtual assistants, sensor-based tracking systems, and did not use any modern technology |
| 8 | Which of the technology you are planning to use in Future? | Digital payment, Drone/UAV for delivery, Self-driving autonomous vehicles, AI-based virtual assistants, Sensor-based tracking, e-invoicing platforms, online platforms for businesses/trading |
| Effects of digitization policy on the companies’ operations, overall output and customer base during Covid-19 | ||
| 10 | Your company’s digitization policy BEFORE Covid-19? | Below 25%, 25 to 49%, 50 to 74%, 75 to less than 100%, 100% |
| 11 | Your company’s digitization policy DURING Covid-19? | Below 25%, 25 to 49%, 50 to 74%, 75 to less than 100%, 100% |
| 12 | The company’s digitization policy DURING Covid-19 increased the company’s’ operation? | Below 25%, 25 to 49%, 50 to 74%, 75 to less than 100%, 100% |
| 13 | The company’s digitization policy DURING Covid-19 increased the overall company’s outputs? | Below 25%, 25 to 49%, 50 to 74%, 75 to less than 100%, 100% |
| 14 | The company’s digitization policy DURING Covid-19 increased the overall company’s customer base | Below 25%, 25 to 49%, 50 to 74%, 75 to less than 100%, 100% |
| Impact of actual use or adoption of technology on the companies’ operations, overall output and customer base during Covid-19 | ||
| 15 | The adoption of NEW technology DURING Covid-19 increased the company’s’ operation? | Below 25%, 25 to 49%, 50 to 74%, 75 to less than 100%, 100% |
| 16 | The adoption of NEW technology DURING Covid-19 increased the overall company’s outputs? | Below 25%, 25 to 49%, 50 to 74%, 75 to less than 100%, 100% |
| 17 | The adoption of online platforms businesses/trading increased the overall company’s customer base? | Below 25%, 25 to 49%, 50 to 74%, 75 to less than 100%, 100% |
| Influence of costs on technology use by logistics and supply chain companies | ||
| 18 | The cost of adopting NEW technology? | Very expensive, Expensive, Affordable, Cheap |
| 19 | Do you plan to use big data analytics technology in future? | Yes, No |
| 20 | Your recommendations for long term logistics and supply chain strategy? | |
| S.N | Demographic information | Options/Values |
|---|---|---|
| 1 | Gender? | Male and Female |
| 2 | Nationality | Omani/Non-Omani |
| 3 | Position in the company? | Director, CEO, General Manager, HR Manager, Manager Finance, Operation, Employee and Others |
| 4 | Number of employees? | 50 and below, 51 to 100, 101 to 150, 151–200, 201 to 250, Above 250 |
| 5 | Head office location | Muscat, Al Dhahira, Al Batinah South, Al Batinah North, Al Wusta, Al Sharqiya North |
| 1 | Your company’s balance sheet BEFORE Covid-19? | Positive, Negative |
| 2 | Your company’s balance sheet DURING Covid-19? | Positive, Negative |
| 3 | The operational capacity of your company BEFORE Covid-19? | Below 25%, 25 to 49 %, 50 to 74%, 75 to less than 100%, 100% |
| 4 | The operational capacity of your company DURING Covid-19? | Below 25%, 25 to 49%, 50 to 74%, 75 to less than 100%, 100% |
| 5 | The area of technological implementation in your company BEFORE Covid-19? | Automated HR, Automated finance, Automated operation, None |
| 6 | The area of technological implementation in your company DURING Covid-19? | Automated HR, Automated finance, Automated operation, None |
| 7 | Which of the technology you used BEFORE or DURING Covid-19? | Digital payment, online platforms for businesses/trading, e-invoicing platforms, self-driving autonomous vehicles, cloud services to work from home, AI-based virtual assistants, sensor-based tracking systems, and did not use any modern technology |
| 8 | Which of the technology you are planning to use in Future? | Digital payment, Drone/UAV for delivery, Self-driving autonomous vehicles, AI-based virtual assistants, Sensor-based tracking, e-invoicing platforms, online platforms for businesses/trading |
| 10 | Your company’s digitization policy BEFORE Covid-19? | Below 25%, 25 to 49%, 50 to 74%, 75 to less than 100%, 100% |
| 11 | Your company’s digitization policy DURING Covid-19? | Below 25%, 25 to 49%, 50 to 74%, 75 to less than 100%, 100% |
| 12 | The company’s digitization policy DURING Covid-19 increased the company’s’ operation? | Below 25%, 25 to 49%, 50 to 74%, 75 to less than 100%, 100% |
| 13 | The company’s digitization policy DURING Covid-19 increased the overall company’s outputs? | Below 25%, 25 to 49%, 50 to 74%, 75 to less than 100%, 100% |
| 14 | The company’s digitization policy DURING Covid-19 increased the overall company’s customer base | Below 25%, 25 to 49%, 50 to 74%, 75 to less than 100%, 100% |
| 15 | The adoption of NEW technology DURING Covid-19 increased the company’s’ operation? | Below 25%, 25 to 49%, 50 to 74%, 75 to less than 100%, 100% |
| 16 | The adoption of NEW technology DURING Covid-19 increased the overall company’s outputs? | Below 25%, 25 to 49%, 50 to 74%, 75 to less than 100%, 100% |
| 17 | The adoption of online platforms businesses/trading increased the overall company’s customer base? | Below 25%, 25 to 49%, 50 to 74%, 75 to less than 100%, 100% |
| 18 | The cost of adopting NEW technology? | Very expensive, Expensive, Affordable, Cheap |
| 19 | Do you plan to use big data analytics technology in future? | Yes, No |
| 20 | Your recommendations for long term logistics and supply chain strategy? | |
Source(s): Authors own work
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