Table I

Kotter’s change model with 3-H factors

Create the climate for changeEngaging and enabling the organizationImplementing and sustaining for change
No. 1: Create urgency
 BHAG (heart)
No. 4: Communicate the vision
 Vision day/staff meeting (heart)
 Management meeting (heart)
 Intranet (heart-head)
No. 7: Build on the change
 KPI (head-hand)
 5% talent upgrade plan (heart-hand)
 “CXO of the future” program (heart-head)
No. 2: Form a powerful coalition
 Mini-CEO management (heart-head)
 Talent Engagement Department (head)
No. 5: Empower action
 Mini-CEO management (head)
 Educational partnership (head-hand)
 Working-improvement-team (hand)
No. 8: Make it stick
 Management trip (heart)
 Staff meeting (heart)
No. 3: Create vision for change
 Vision statement (heart)
 Core purposes (heart)
 Core values (heart)
No. 6: Create quick win
 Technology leadership (heart)
 Service leadership (heart)
 HR awards (heart)
 

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