Smart policing service quality instruments
| Dimension | Code | Item statement |
|---|---|---|
| Integrity | IG1 | performs as promised |
| IG2 | service is reliable | |
| IG3 | service is fulfilled | |
| IG4 | truthful about its offerings | |
| IG5 | provides personal data protection | |
| Transparency | T1 | disclosing the negative testimonials |
| T2 | discloses sufficient information | |
| T3 | provides the contact details of the person in-charge | |
| Interactivity | I1 | adapts to user's needs |
| I2 | access to data and information from any location | |
| I3 | captures real-time evidence | |
| I4 | enables real-time communication | |
| I5 | allows real-time collaboration | |
| Responsivity | R1 | quick completion of transaction |
| R2 | easy to navigate | |
| R3 | well organised | |
| R4 | high performing | |
| R5 | is consistent | |
| Serviceability | S1 | compatible with smart technologies platforms |
| S2 | live chat support | |
| S3 | provides constantly new updates | |
| S4 | do not crash | |
| S5 | secures communications |
| Dimension | Code | Item statement |
|---|---|---|
| Integrity | IG1 | performs as promised |
| IG2 | service is reliable | |
| IG3 | service is fulfilled | |
| IG4 | truthful about its offerings | |
| IG5 | provides personal data protection | |
| Transparency | T1 | disclosing the negative testimonials |
| T2 | discloses sufficient information | |
| T3 | provides the contact details of the person in-charge | |
| Interactivity | I1 | adapts to user's needs |
| I2 | access to data and information from any location | |
| I3 | captures real-time evidence | |
| I4 | enables real-time communication | |
| I5 | allows real-time collaboration | |
| Responsivity | R1 | quick completion of transaction |
| R2 | easy to navigate | |
| R3 | well organised | |
| R4 | high performing | |
| R5 | is consistent | |
| Serviceability | S1 | compatible with smart technologies platforms |
| S2 | live chat support | |
| S3 | provides constantly new updates | |
| S4 | do not crash | |
| S5 | secures communications |
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