Table 4 Construct intercorrelations,... | Emerald Publishing

Table 4

Construct intercorrelations, means, standard deviations, Cronbach's α, CR, factor loadings and square root of AVE

Variables	Integrity	Transparency	Interactivity	Responsivity	Serviceability
Integrity	(0.85)
Transparency	0.61	(0.87)
Interactivity	0.78	0.70	(0.88)
Responsivity	0.77	0.67	0.74	(0.87)
Serviceability	0.71	0.75	0.63	0.62	(0.88)
Mean	5.59	5.38	5.49	5.58	5.52
Standard deviation	1.42	1.47	1.40	1.38	1.42
Cronbach's α	0.91	0.87	0.88	0.86	0.88
CR	0.97	0.80	0.94	0.94	0.95
Range of loadings	0.90–0.93	0.87–0.88	0.87–0.89	0.85–0.89	0.86–0.91

Variables	Integrity	Transparency	Interactivity	Responsivity	Serviceability
Integrity	(0.85)
Transparency	0.61	(0.87)
Interactivity	0.78	0.70	(0.88)
Responsivity	0.77	0.67	0.74	(0.87)
Serviceability	0.71	0.75	0.63	0.62	(0.88)
Mean	5.59	5.38	5.49	5.58	5.52
Standard deviation	1.42	1.47	1.40	1.38	1.42
Cronbach's α	0.91	0.87	0.88	0.86	0.88
CR	0.97	0.80	0.94	0.94	0.95
Range of loadings	0.90–0.93	0.87–0.88	0.87–0.89	0.85–0.89	0.86–0.91

Note(s): Values on the diagonal are the square root of AVE for each construct