Table 1.

Scales and sources: CSR activities scales, relationship marketing orientation scale, customer value Co-creation scale

Variable typeVariableDefinitionSource
IndependentCSR Local communityLocal community-related CSR is a set of philanthropic activities which brings improvements for the community in term of employment, health, quality education, water, and sanitationPérez and del Bosque (2013)
 CSR suppliersFocusing on the labor standard of business partners and other business suppliers in compliance with legalities as well as executing procedures for them is seen as part of CSR practices within the corporationsCochius (2013)
MediatorRelationship marketing orientationThe degree in which an organization involves for the development of long-lasting ties with its clientsSin et al. (2005) 
Dependent variableCustomer participation behaviorIt caters responsible behavior, information seeking, personal interaction, and information sharing sub-dimensionsYi and Gong (2013)
 Customer citizenship behaviorIt caters tolerance, feedback, helping and advocacy dimensionsYi and Gong (2013)

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