Scales and sources: CSR activities scales, relationship marketing orientation scale, customer value Co-creation scale
| Variable type | Variable | Definition | Source |
|---|---|---|---|
| Independent | CSR Local community | Local community-related CSR is a set of philanthropic activities which brings improvements for the community in term of employment, health, quality education, water, and sanitation | Pérez and del Bosque (2013) |
| CSR suppliers | Focusing on the labor standard of business partners and other business suppliers in compliance with legalities as well as executing procedures for them is seen as part of CSR practices within the corporations | Cochius (2013) | |
| Mediator | Relationship marketing orientation | The degree in which an organization involves for the development of long-lasting ties with its clients | Sin et al. (2005) |
| Dependent variable | Customer participation behavior | It caters responsible behavior, information seeking, personal interaction, and information sharing sub-dimensions | Yi and Gong (2013) |
| Customer citizenship behavior | It caters tolerance, feedback, helping and advocacy dimensions | Yi and Gong (2013) |
| Variable type | Variable | Definition | Source |
|---|---|---|---|
| Independent | CSR Local community | Local community-related CSR is a set of philanthropic activities which brings improvements for the community in term of employment, health, quality education, water, and sanitation | |
| CSR suppliers | Focusing on the labor standard of business partners and other business suppliers in compliance with legalities as well as executing procedures for them is seen as part of CSR practices within the corporations | Cochius (2013) | |
| Mediator | Relationship marketing orientation | The degree in which an organization involves for the development of long-lasting ties with its clients | |
| Dependent variable | Customer participation behavior | It caters responsible behavior, information seeking, personal interaction, and information sharing sub-dimensions | |
| Customer citizenship behavior | It caters tolerance, feedback, helping and advocacy dimensions |
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