The direct effect of CSR activities on customer value co-creation behavior
| Direct hypotheses | β | SD | t-value | R2 | f2 | ||
|---|---|---|---|---|---|---|---|
| H1a | CSRLC → CPB | 0.390 | 0.050 | 7.777 | 0.272 | 0.190 | Supported |
| H1b | CSRLC → CCB | 0.337 | 0.070 | 4.798 | 0.133 | Supported | |
| H2a | CSRS → CPB | 0.199 | 0.049 | 4.035 | 0.182 | 0.049 | Supported |
| H2b | CSRS → CCB | 0.183 | 0.056 | 3.239 | 0.039 | Supported |
| Direct hypotheses | SD | ||||||
|---|---|---|---|---|---|---|---|
| CSRLC → CPB | 0.390 | 0.050 | 7.777 | 0.272 | 0.190 | Supported | |
| CSRLC → CCB | 0.337 | 0.070 | 4.798 | 0.133 | Supported | ||
| CSRS → CPB | 0.199 | 0.049 | 4.035 | 0.182 | 0.049 | Supported | |
| CSRS → CCB | 0.183 | 0.056 | 3.239 | 0.039 | Supported |
Notes:
CSRLC = Local Community-oriented corporate social responsibility, CSRS = Supplier-oriented corporate social responsibility, CPB = customer participation behavior, CCB = customer citizenship behavior
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