Table 4.

The direct effect of CSR activities on customer value co-creation behavior

Direct hypothesesβSDt-valueR2f2
H1aCSRLC → CPB0.3900.0507.7770.2720.190Supported
H1bCSRLC → CCB0.3370.0704.798 0.133Supported
H2aCSRS → CPB0.1990.0494.0350.1820.049Supported
H2bCSRS → CCB0.1830.0563.239 0.039Supported

Notes:

CSRLC = Local Community-oriented corporate social responsibility, CSRS = Supplier-oriented corporate social responsibility, CPB = customer participation behavior, CCB = customer citizenship behavior

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