Table A1.

Description of coding categories

CategoryDescription
Impact of regulations/lawRespondent discusses the impact of regulations
ChallengesRespondent discusses the challenges of the process
Service importance to organizationRespondent discusses about categorizing services to core and non-core services
TriggerRespondent comments on what started the process
Process durationRespondent discusses about the length of process
Respondent discusses the hours spent on project
Source of data*Respondent mentions a source of background information
Preliminary research/dataRespondent discusses the process of preliminary research
Respondent discusses background data
Evaluation criteriaRespondent discusses the evaluation criteria
ImplementationRespondent discusses the actions taken after the decision
Decision-making processRespondent mentions that there is a structure or lack of process for decision-making
Respondent discusses decision-making
Respondent comments on the people involved
Respondent discusses the steps during the process
Decision outcomeRespondent comments on the outcome of the make or buy process
Respondent comments on the success of the outcome
ReevaluationRespondent discusses about reevaluating the decision

Note:

*Codes “source of data” was combined with “preliminary research/data” during the coding process

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