Table AIII Descriptive statistics,...

Table AIII

Descriptive statistics, correlation and discriminant validity of complaint goals scales

	Mean	SD	1	2	3	4	5	6	7	8
1 Redress seeking	3.48	1.08	(0.66)	0.27	0.19	0.44	0.21	0.28	0.42	0.42
2 Empowerment	3.78	0.84	0.52	(0.53)	0.51	0.51	0.50	0.49	0.21	0.15
3 Helping the company	3.87	0.78	0.44	0.72	(0.55)	0.53	0.46	0.35	0.04	0.03
4 Recognition by the company	3.56	1.08	0.66	0.72	0.73	(0.55)	0.52	0.50	0.25	0.31
5 Altruism towards other cons.	3.81	0.84	0.46	0.71	0.68	0.72	(0.52)	0.44	0.14	0.14
6 Venting	3.71	0.92	0.53	0.70	0.59	0.71	0.66	(0.52)	0.25	0.28
7 Revenge taking	3.51	0.82	0.65	0.46	0.20	0.50	0.38	0.50	(0.73)	0.49
8 Entertainment	3.33	1.03	0.65	0.39	0.18	0.56	0.37	0.53	0.70	(0.68)

	Mean	SD	1	2	3	4	5	6	7	8
1 Redress seeking	3.48	1.08	(0.66)	0.27	0.19	0.44	0.21	0.28	0.42	0.42
2 Empowerment	3.78	0.84	0.52	(0.53)	0.51	0.51	0.50	0.49	0.21	0.15
3 Helping the company	3.87	0.78	0.44	0.72	(0.55)	0.53	0.46	0.35	0.04	0.03
4 Recognition by the company	3.56	1.08	0.66	0.72	0.73	(0.55)	0.52	0.50	0.25	0.31
5 Altruism towards other cons.	3.81	0.84	0.46	0.71	0.68	0.72	(0.52)	0.44	0.14	0.14
6 Venting	3.71	0.92	0.53	0.70	0.59	0.71	0.66	(0.52)	0.25	0.28
7 Revenge taking	3.51	0.82	0.65	0.46	0.20	0.50	0.38	0.50	(0.73)	0.49
8 Entertainment	3.33	1.03	0.65	0.39	0.18	0.56	0.37	0.53	0.70	(0.68)

Notes:

The diagonal values represent the average variance extracted estimates of the construct. The values in the lower diagonal of the table present the correlations between the constructs while the values in the upper diagonal of the table present the squared correlations between the constructs. Table includes results for Study 1

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