Table 4. Mean ranking Tertiary graduate...

Table 4.

Mean ranking

		Tertiary graduate employees (N =385)			Tourism managers/ supervisors (N = 385)
Code	Variables	Mean	SD	Rank	Mean	SD	Rank
DS27	Ability to handle equipment	4.10	0.81	1	3.82	0.96	8
DS25	Initiative and proactiveness	4.09	0.82	2	3.89	1.01	6
DS15	IT and digitization skills	4.07	0.85	3	3.99	0.96	1
DS20	Multi-tasking skills	4.06	0.85	4	3.92	0.99	3
DS16	Interpersonal skills	4.05	0.97	5	3.57	1.01	15
DS22	Analytical skills	4.04	0.86	6	3.92	1.03	4
DS14	Artistic skills	4.01	0.99	7	3.38	1.12	28
DS05	Maintaining professional and ethical standards in the work environment	3.99	1.07	8	3.40	1.04	27
DS09	Persuasion skills	3.98	0.98	9	3.61	0.96	11
DS11	Responding creatively to needs and gaps	3.98	1.06	10	3.40	1.10	25
DS26	Critical thinking and innovative spirit	3.98	0.89	11	3.93	1.02	2
DS29	Self-respect to others	3.97	0.88	12	3.92	1.03	5
DS19	Marketing skills	3.97	0.91	13	3.89	0.98	7
DS12	Developing positive customer relations	3.97	0.99	14	3.58	0.97	14
DS28	Negotiation skills	3.97	0.98	15	3.16	1.04	31
DS24	Intercultural and adaptability skills	3.96	0.99	16	3.61	1.01	9
DS31	Networking skills	3.97	1.03	17	3.15	1.01	32
DS30	Managing the guest problems with understanding and sensitivity	3.96	1.01	18	3.43	1.10	24
DS08	Demonstrating poise and a professional appearance	3.95	1.07	19	3.37	1.14	29
DS18	Teamwork or group work	3.94	1.01	20	3.59	0.98	12
DS23	Demonstrating personal mastery	3.94	1.01	21	3.46	1.06	19
DS03	Social networking skills	3.91	1.03	22	3.54	0.96	16
DS04	Knowledge of tourism industry	3.90	1.12	23	3.43	1.08	23
DS21	Active listening	3.90	1.04	24	3.61	0.97	10
DS06	Proactive communication skills	3.86	1.07	25	3.58	1.00	13
DS10	Decision-making skills	3.83	1.00	26	3.34	0.98	30
DS13	Organization skills	3.79	0.95	27	3.40	0.99	26
DS02	Flexibility and adaptability at handling skills	3.78	1.00	28	3.44	1.00	22
DS32	Assessing clients’ needs	3.65	1.02	29	3.45	1.06	21
DS17	Planning and coordination	3.61	1.01	30	3.45	0.98	20
DS01	Ability to persuade, encourage and motivate others	3.59	1.07	31	3.51	1.00	17
DS07	Time management skills	3.57	1.19	32	3.50	0.99	18

		Tertiary graduate employees(N =385)			Tourism managers/supervisors (N = 385)
Code	Variables	Mean	SD	Rank	Mean	SD	Rank
DS27	Ability to handle equipment	4.10	0.81	1	3.82	0.96	8
DS25	Initiative and proactiveness	4.09	0.82	2	3.89	1.01	6
DS15	IT and digitization skills	4.07	0.85	3	3.99	0.96	1
DS20	Multi-tasking skills	4.06	0.85	4	3.92	0.99	3
DS16	Interpersonal skills	4.05	0.97	5	3.57	1.01	15
DS22	Analytical skills	4.04	0.86	6	3.92	1.03	4
DS14	Artistic skills	4.01	0.99	7	3.38	1.12	28
DS05	Maintaining professional and ethical standards in the work environment	3.99	1.07	8	3.40	1.04	27
DS09	Persuasion skills	3.98	0.98	9	3.61	0.96	11
DS11	Responding creatively to needs and gaps	3.98	1.06	10	3.40	1.10	25
DS26	Critical thinking and innovative spirit	3.98	0.89	11	3.93	1.02	2
DS29	Self-respect to others	3.97	0.88	12	3.92	1.03	5
DS19	Marketing skills	3.97	0.91	13	3.89	0.98	7
DS12	Developing positive customer relations	3.97	0.99	14	3.58	0.97	14
DS28	Negotiation skills	3.97	0.98	15	3.16	1.04	31
DS24	Intercultural and adaptability skills	3.96	0.99	16	3.61	1.01	9
DS31	Networking skills	3.97	1.03	17	3.15	1.01	32
DS30	Managing the guest problems with understanding and sensitivity	3.96	1.01	18	3.43	1.10	24
DS08	Demonstrating poise and a professional appearance	3.95	1.07	19	3.37	1.14	29
DS18	Teamwork or group work	3.94	1.01	20	3.59	0.98	12
DS23	Demonstrating personal mastery	3.94	1.01	21	3.46	1.06	19
DS03	Social networking skills	3.91	1.03	22	3.54	0.96	16
DS04	Knowledge of tourism industry	3.90	1.12	23	3.43	1.08	23
DS21	Active listening	3.90	1.04	24	3.61	0.97	10
DS06	Proactive communication skills	3.86	1.07	25	3.58	1.00	13
DS10	Decision-making skills	3.83	1.00	26	3.34	0.98	30
DS13	Organization skills	3.79	0.95	27	3.40	0.99	26
DS02	Flexibility and adaptability at handling skills	3.78	1.00	28	3.44	1.00	22
DS32	Assessing clients’ needs	3.65	1.02	29	3.45	1.06	21
DS17	Planning and coordination	3.61	1.01	30	3.45	0.98	20
DS01	Ability to persuade, encourage and motivate others	3.59	1.07	31	3.51	1.00	17
DS07	Time management skills	3.57	1.19	32	3.50	0.99	18

Notes:

SD – Standard Deviation

Scale: 1 = Not at all important; 2 = Not important;3 = Neutral; 4 = Important; 5 = Very Important

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