Summary results of the structural model
| Hypotheses | Relationships | Hypotheses | Β | Z-value |
|---|---|---|---|---|
| H1a | FAC → PV | Supported | 0.68*** | 46.42 |
| H1b | EMP → PV | Supported | 0.33*** | 21.60 |
| H1c | PRO → PV | Supported | 0.32*** | 21.90 |
| H2a | CA → PV | Not supported | 0.05 | 1.98 |
| H2b | EP → PV | Supported | 0.13*** | 10.92 |
| H2c | SC → PV | Not supported | 0.04 | 2.48 |
| H3a | FAC → SAT | Supported | 0.09*** | 5.65 |
| H3b | EMP → SAT | Supported | 0.13*** | 9.83 |
| H3c | PRO → SAT | Not supported | 0.02 | 1.67 |
| H4a | CA → SAT | Not supported | 0.01 | 1.77 |
| H4b | EP → SAT | Supported | 0.05*** | 5.41 |
| H4c | SC → SAT | Not supported | 0.02 | 2.53 |
| H5 | PV → SAT | Supported | 0.76*** | 44.36 |
| H6 | SAT → FI | Supported | 0.94*** | 75.39 |
| Hypotheses | Relationships | Hypotheses | Z-value | |
|---|---|---|---|---|
| FAC → PV | Supported | 0.68*** | 46.42 | |
| EMP → PV | Supported | 0.33*** | 21.60 | |
| PRO → PV | Supported | 0.32*** | 21.90 | |
| CA → PV | Not supported | 0.05 | 1.98 | |
| EP → PV | Supported | 0.13*** | 10.92 | |
| SC → PV | Not supported | 0.04 | 2.48 | |
| FAC → SAT | Supported | 0.09*** | 5.65 | |
| EMP → SAT | Supported | 0.13*** | 9.83 | |
| PRO → SAT | Not supported | 0.02 | 1.67 | |
| CA → SAT | Not supported | 0.01 | 1.77 | |
| EP → SAT | Supported | 0.05*** | 5.41 | |
| SC → SAT | Not supported | 0.02 | 2.53 | |
| PV → SAT | Supported | 0.76*** | 44.36 | |
| SAT → FI | Supported | 0.94*** | 75.39 |
Note(s): H, hypothesis; FAC, facilities; EMP, employees; PRO, programmes; PV, perceived quality; CA, conscious attention; EP, enthused participation; SC, social connection; SAT, satisfaction; FI, future intention. *< 0.05; ** < 0.01; ***< 0.001
The table shows the summary results of the structural model
Source(s): Authors' own work
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