Table 1. Details of the online services... | Emerald Publishing

Table 1.

Details of the online services by platform

Platforms (Starting date)	Online services developed in the reform	Main purpose of the service	Intended users	Public bodies in charge of implementation
#ASKGouv Bénin (04/11/2018)	Thematic discussion between the population and officials	Explain the recent reform to all interested actors	All Beninese residents and the citizens in the diaspora	Ministry of Digital Economy and ASSI
APIEx Bénin (18/02/2020)	Enterprise creation and investment guidance	Set up a business from a mobile phone	All Beninese citizens likely to create businesses	ASSI with the technical support of the United Nations Conference on Trade and Development
DEI Bénin (29/06/2020)	Delivery of passports, ID cards and resident cards	Online booking appointments	All Beninese citizens	ASSI, ADN with all ministries affected by the reform
DGPR (31/01/2018)	Online platform to signal incivilities	Fight against acts of incivility, police harassment	All Beninese residents and visitors to Benin	Ministry of Digital Economy, ASSI, ADN with the Ministry of Security
e-Visa (23/04/2018)	Delivery of visa	Promote hassle-free consular service for visitors	All visitors who need a visa to enter the country	ASSI with the Ministry of Foreign Affairs and the Ministry of Security
Portail national des Services publics (26/03/2020)	Delivery of judicial and criminal records, extract from the commercial register and certificate of nonbankruptcy Public procurement	Maintenance of the criminal record (most used service with more than 100,000 requests per year)	All Beninese residents	Ministry of Digital Economy, ASSI and ADN
RAVIP Bénin (26/05/2021)	Delivery of citizenship certificate	Provide individuals with a reliable civil status	All Beninese citizens born in the country	ASSI and ADN
SGG Bénin (Launched in 2022)	Library of all judicial documents (laws, decrees, etc.)	Promote access to information	All individuals interested in government decisions	ASSI and ADN, with the central Government of Benin

Platforms(Starting date)	Online services developed in the reform	Main purpose of the service	Intended users	Public bodies in charge of implementation
#ASKGouv Bénin(04/11/2018)	Thematic discussion between the population and officials	Explain the recent reform to all interested actors	All Beninese residents and the citizens in the diaspora	Ministry of Digital Economy and ASSI
APIEx Bénin(18/02/2020)	Enterprise creation and investment guidance	Set up a business from a mobile phone	All Beninese citizens likely to create businesses	ASSI with the technical support of the United Nations Conference on Trade and Development
DEI Bénin(29/06/2020)	Delivery of passports, ID cards and resident cards	Online booking appointments	All Beninese citizens	ASSI, ADN with all ministries affected by the reform
DGPR(31/01/2018)	Online platform to signal incivilities	Fight against acts of incivility, police harassment	All Beninese residents and visitors to Benin	Ministry of Digital Economy, ASSI, ADN with the Ministry of Security
e-Visa(23/04/2018)	Delivery of visa	Promote hassle-free consular service for visitors	All visitors who need a visa to enter the country	ASSI with the Ministry of Foreign Affairs and the Ministry of Security
Portail national des Services publics(26/03/2020)	Delivery of judicial and criminal records, extract from the commercial register and certificate of nonbankruptcyPublic procurement	Maintenance of the criminal record (most used service with more than 100,000 requests per year)	All Beninese residents	Ministry of Digital Economy, ASSI and ADN
RAVIP Bénin(26/05/2021)	Delivery of citizenship certificate	Provide individuals with a reliable civil status	All Beninese citizens born in the country	ASSI and ADN
SGG Bénin(Launched in 2022)	Library of all judicial documents (laws, decrees, etc.)	Promote access to information	All individuals interested in government decisions	ASSI and ADN, with the central Government of Benin

Source: Gouvernement de la république du Bénin (2021)