Table of results and challenges
| Research questions | RQ1: What are the main outcomes of the reform? | RQ2: What are the main effects on accountability? |
| Main effects on: | Internal workings | Relationships (within the state: hierarchical accountability; with nonstate actors: diagonal accountability) |
| Key concepts | Transparency; performance; control | Transparency; accountability; trust |
| Findings | > Increased traceability of information and payments | > Reduction of corruption through dematerialization process |
| > Reduction of individual workload and paperwork | > Decreasing tolerance regarding fraud in the public sector | |
| > Enhanced access to information and services internally | > Enhanced access to public services and information for users | |
| > Reorganization of certain public departments and agencies | > Increased interactions between public organizations and citizens | |
| > Development of new skills among public servants | > Increasing levels of citizen trust in public sector organizations | |
| > Increased implication of stakeholders, both within and outside the state | ||
| Main findings as expressed in the article’s titles | → A new performance paradigm | → Emerging forms of accountability |
| Challenges | > New ways of working and lacking digital skills | > Creation of trust for a more extensive use of digital platforms |
| > Insufficient existing infrastructure (investment needed) | > Most of the general public lack digital skills and access to Internet | |
| > Leadership in implementing digitization of the public sector | > Education and information are needed to involve citizens | |
| Research questions | ||
| Main effects on: | Internal workings | Relationships (within the state: hierarchical accountability; with nonstate actors: diagonal accountability) |
| Key concepts | ||
| Findings | > Increased traceability of information and payments | > Reduction of corruption through dematerialization process |
| > Reduction of individual workload and paperwork | > Decreasing tolerance regarding fraud in the public sector | |
| > Enhanced access to information and services internally | > Enhanced access to public services and information for users | |
| > Reorganization of certain public departments and agencies | > Increased interactions between public organizations and citizens | |
| > Development of new skills among public servants | > Increasing levels of citizen trust in public sector organizations | |
| > Increased implication of stakeholders, both within and outside the state | ||
| Main findings as expressed in the article’s titles | → A new performance paradigm | → Emerging forms of accountability |
| Challenges | > New ways of working and lacking digital skills | > Creation of trust for a more extensive use of digital platforms |
| > Insufficient existing infrastructure (investment needed) | > Most of the general public lack digital skills and access to Internet | |
| > Leadership in implementing digitization of the public sector | > Education and information are needed to involve citizens | |
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