Pearson correlation with perceived service quality, service quality dimensions and student loyalty
| Loyalty | |
|---|---|
| Loyalty | |
| Pearson correlation | 1 |
| Significance (2-tailed) | |
| N | 397 |
| Perceived service quality | |
| Pearson correlation | 0.494** |
| Significance (2-tailed) | 0.000 |
| N | 397 |
| Empathy | |
| Pearson correlation | 0.461** |
| Significance (2-tailed) | 0.000 |
| N | 397 |
| Culture/value | |
| Pearson correlation | 0.304** |
| Significance (2-tailed) | 0.000 |
| N | 397 |
| Image | |
| Pearson correlation | 0.283** |
| Significance (2-tailed) | 0.000 |
| N | 397 |
| Tangibles | |
| Pearson correlation | 0.277** |
| Significance (2-tailed) | 0.000 |
| N | 397 |
| Reliability | |
| Pearson correlation | 0.351** |
| Significance (2-tailed) | 0.000 |
| N | 397 |
| Responsiveness | |
| Pearson correlation | 0.454** |
| Significance (2-tailed) | 0.000 |
| N | 397 |
| Assurance | |
| Pearson correlation | 0.409** |
| Significance (2-tailed) | 0.000 |
| N | 397 |
| Loyalty | |
|---|---|
| Pearson correlation | 1 |
| Significance (2-tailed) | |
| 397 | |
| Pearson correlation | 0.494** |
| Significance (2-tailed) | 0.000 |
| 397 | |
| Pearson correlation | 0.461** |
| Significance (2-tailed) | 0.000 |
| 397 | |
| Pearson correlation | 0.304** |
| Significance (2-tailed) | 0.000 |
| 397 | |
| Pearson correlation | 0.283** |
| Significance (2-tailed) | 0.000 |
| 397 | |
| Pearson correlation | 0.277** |
| Significance (2-tailed) | 0.000 |
| 397 | |
| Pearson correlation | 0.351** |
| Significance (2-tailed) | 0.000 |
| 397 | |
| Pearson correlation | 0.454** |
| Significance (2-tailed) | 0.000 |
| 397 | |
| Pearson correlation | 0.409** |
| Significance (2-tailed) | 0.000 |
| 397 |
Note:
**correlation is significant at the 0.01 level
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