Table 4.

Design recommendations for governing digital ambidexterity derived from the study

Adaptive governance mechanisms
Conceptual elementIdentified BPsStructures that […]Processes that […]Relational mechanisms that […]
Dynamic problem–solution design pairingVacuum, turnover, pre-studies, capital structure and risk aversenessAfford: decentralization of innovation and dialogue with transparency
Constrain: centralization and formalized internal procurement of innovation(s)
Afford: analytical separation of efficiency/innovation in terms of processes for investment evaluation, prioritization and benefits realization
Constrain: blurring of boundaries between innovation and efficiency
Afford: participation of both internal and external stakeholders; empowerment of individuals not originally perceived as involved in innovation
Constrain: exclusiveness and specialization/ division of labor
Socio-cognitive sensemakingIT championship, radical innovation and professionalized ITAfford: co-location of individuals with different perspectives on the organization and its purpose, as well as technology
Constrain: functional isolation and simplification
Afford: create shared cognition and co-created narratives regarding successful (and unsuccessful) innovation initiatives
Constrain: the hiding of failures and initiatives that may be deemed less successful
Afford: dissemination of narratives both within and outside the organizational boundaries
Constrain: hierarchically induced reporting structures aimed at monitoring and control
Technology affordances and constraintsRisk averseness, scaling, development processes and digital heritageAfford: re-use and scaling of digital innovations previously developed within or outside the organizational boundaries
Constrain: tendency for “not invented here” syndrome
Afford: the identification and selection of digital innovation candidates for scaling
Constrain: risk-averseness for incorporating and scaling existing technologies into new solution space
Redundancies
Afford: dialogue between the innovation vs efficiency activities that cater to institutionalized learning
Constrain: sub-optimal incentives that lead to disenfranchising of re-use
OrchestrationMesh, development overload, governance overload, centralization, formal control, shadow innovationAfford: externalization of sourcing of innovation
Constrain: increased transaction – and coordination costs for external sourcing of ideas
Afford: dynamic matching of supply and demand of ideas and innovation
Constrain: Transactional perceptions of commoditized innovation
Afford: distinction between value co-creation and capture, with clear demarcations of responsibility and formalism
Constrain: blurring of co-creation/capture and consummate responsibility tied to single individual/function

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