Operationalization of study variables
| Construct | Definition | Dimension | Literature source |
|---|---|---|---|
| Peripheral services (PS) | Supplementary to core services offered by DE institutes which provide additional benefits and enhance service value to students | Facilitating services (FS), enhancing services (EnS) | Jung (2012) |
| Student experience quality (SExQ) | Perceived superiority of holistic service encounter or the experience of the student | Bujisic (2014) | |
| Student involvement (SI) | Amount of physical and psychological effort devoted by a student for academic activities | Active participation (AP), self-learning (SL), student faculty interaction (Int), learning with peers (LP) | Indiana University (2017) |
| Construct | Definition | Dimension | Literature source |
|---|---|---|---|
| Peripheral services (PS) | Supplementary to core services offered by DE institutes which provide additional benefits and enhance service value to students | Facilitating services (FS), enhancing services (EnS) | |
| Student experience quality (SExQ) | Perceived superiority of holistic service encounter or the experience of the student | ||
| Student involvement (SI) | Amount of physical and psychological effort devoted by a student for academic activities | Active participation (AP), self-learning (SL), student faculty interaction (Int), learning with peers (LP) |
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