Table AI

Operationalization of constructs

DimensionsIndicatorsCode
Construct – peripheral services (PS)
Facilitating services (FS)Comprehensive training/induction on distance learning skills (as how to manage time, how to succeed in DE) was given to usFS1
 There is considerable social support for us as students (as encouragement, interpersonal communication with faculty and tutors)FS2
 Adequate administrative support (as enrollment and admission services, appeal mechanism) is available for us as studentsFS3
 All the relevant course information (as course objectives, assignments, timelines, study requirements, resources, learning outcomes) are provided to us on timely mannerFS4
Enhancing services (EnS)Psychological support (as counseling services, career guidance services) is available for us as studentsEnS1
 Financial support (as multiple and flexible payment methods, scholarships) is available for us as studentsEnS2
 There are alternative forms of information sharing methods (as SMS alerts, online notices, snail mail, e-mail)EnS3
 Latest technology is used in academic and non-academic activities (as online application, registration, payments, examinations, student forums, discussion boards, access to library facilities)EnS4
 There are opportunities for extra-curricular activities (as student organizations, sports) for us as studentsEnS5
Construct – student experience quality (ExQ)
 I am having a great time with my academic activitiesSExQ1
 My academic activities are interestingSExQ2
 I am having a very enjoyable time with this degree programSExQ3
 I am having a very pleasant experience with this degree programSExQ4
 My experience with this degree program make me happySExQ5
 My experience with the degree program is enjoyableSExQ6
 My experience is beyond wordsSExQ7
 I truly enjoy my experienceSExQ8
 I believe that I receive a superior experience at universitySExQ9
 My experience at university is excellentSExQ10
Construct – student involvement (SI)
Active participation (AP)I utilize time for my academic activities regularlyAP1
 I log into LMS and get updated with study program regularlyAP2
 I attend day schools regularlyAP3
 I actively take part in classroom discussionsAP4
Self-learning (SF)I normally summarize what I learn in day schools and from course materialsSL1
 I normally combine ideas from different courses in discussions or when completing assignmentsSL2
 I normally connect my learning to societal problems or issuesSL3
 I examine strengths and weaknesses of my own views on topics or issuesSL4
Student faculty interaction (Int)I talk about my career plans with academic staff membersInt1
 I discuss course topics, ideas or concepts with academic staff members outside the classInt2
 I discuss my academic performance with academic staff membersInt3
Learning with peers (LP)I ask other students to help me understand course material and subject mattersLP1
 I normally explain course material to other studentsLP2
 I normally prepare for exams by discussing or working through course material with other studentsLP3

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