Table 2

Data collection – documents, observations, interviews

Data sourceDetails
Analysis of public online documents
  • Social responsibility reports

  • Integrated annual reports

Private documents
  • Reports of Gold System

Non-participant observation in Dilorean
  • Client summary dashboard

  • Production units and administrative offices

Semi-structured interviews
  • Language: Italian

  • Interviewees:

    • o

      President and managing director of the company (D01);

    • o

      Coordinator of the engineering and automation department and digital innovation (D02)

    • o

      Manager of the engineering and automation department (D03)

  • Duration: 1 h each

  • Location: Company's headquarters

Source(s): Author's own creation

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