Operationalisation of study constructs
| Dimension | Indicators | Code |
|---|---|---|
| Construct – e-servicescapes | ||
| Visual appeal | This web portal is visually attractive | VA1 |
| The web portal is aesthetically appealing | VA2 | |
| The web portal is innovative and creative | VA3 | |
| The web portal is very entertaining | VA4 | |
| The enthusiasm of this web portal is catching, it picks me up | VA5 | |
| The presentation of this web portal is interesting | VA6 | |
| Ease of use | The web portal is designed in a way that is easy for me to follow | EU1 |
| The information on the web portal is well organised | EU2 | |
| The web portal provides simple and clear directions for use | EU3 | |
| I found it easy to move around in this web portal | EU4 | |
| The web portal and all of its linked pages work well | EU5 | |
| The functions on this web portal are easy to operate | EU6 | |
| In general, this is an easy web portal to use | EU7 | |
| Relevance of information | Each page clearly indicates what one can expect to find or do | RI1 |
| Web portal provides accurate information to OUSL students like me | RI2 | |
| The information provided on the web portal is reliable | RI3 | |
| The information provided on the web portal is up to date | RI4 | |
| The information provided on the web portal is easily understandable | RI5 | |
| The information on the web portal is complete for my study decisions | RI6 | |
| I can find all the detailed information I need to carry out my academic activities | RI7 | |
| Personalisation | This web portal is tailored towards me | P1 |
| If I want to, I can customise the web portal to what I like (e.g. changing colours, font, layout, etc.) | P2 | |
| The services of this web portal are often personalised to me | P3 | |
| This web portal treats me as an individual | P4 | |
| When communicating with the web portal I am addressed using my name | P5 | |
| The web portal makes recommendations that match my needs | P6 | |
| Interactivity | The web portal has a good keyword search facility | I1 |
| All my queries are addressed quickly by the web portal | I2 | |
| This is a very engaging web portal | I3 | |
| This web portal is frequently updated | I4 | |
| Online help desk is available in this website | I5 | |
| This web portal has many interactive features | I6 | |
| Social factors | There is a sense of human touch whenever I interact with the web portal | SF1 |
| There is a possibility of networking with my batch mates through the web portal | SF2 | |
| There is a sense of friendliness whenever I interact with the web portal | SF3 | |
| There is a feeling of belongingness whenever I interact with the web portal | SF4 | |
| There is a sense of human warmth in the web portal | SF5 | |
| There is a sense of human sensitivity in the web portal | SF6 | |
| Construct – student experience quality | ||
| I am having a great time with my academic activities | SEQ1 | |
| My academic activities are interesting | SEQ2 | |
| I am having a very enjoyable time as an undergraduate | SEQ3 | |
| I am having a very pleasant experience as an undergraduate | SEQ4 | |
| My experience as an undergraduate makes me happy | SEQ5 | |
| My experience as an undergraduate is enjoyable | SEQ6 | |
| My learning experience is beyond words | SEQ7 | |
| I truly enjoy my learning experience | SEQ8 | |
| I believe that I receive a superior learning experience at OUSL | SEQ9 | |
| My learning experience at OUSL is excellent | SEQ1 | |
| Construct – student engagement | ||
| Skill engagement | I make sure to study on a regular basis | SkE1 |
| I stay up on the readings | SkE2 | |
| I look over class notes between day schools to make sure I understand the material | SkE3 | |
| I am always being organised | SkE4 | |
| I prepare a note by my self-referring course manual, lecture material, additional material uploaded to LMS and recommended reading books | SkE5 | |
| Emotional engagement | I always put forth effort | EmE1 |
| I find ways to make the course material relevant to my life | EmE2 | |
| I apply what I learn from this course to my life | EmE3 | |
| I find ways to make the course interesting to me | EmE4 | |
| I really desire to learn what is there in study material | EmE5 | |
| Participation engagement | I enjoy face-to-face/online chats, discussions or e-mail convocations with the instructor and other students | PE1 |
| I actively participate in small group discussion forums with peers | PE1 | |
| I help fellow students whenever possible in study-related matters | PE2 | |
| I engage in online/face-to-face conversations (chat, discussions, e-mail) | PE3 | |
| I get to know other students in my batch whenever possible | PE4 | |
| Performance engagement | I focus on getting a good grade | PeE1 |
| I am doing well on the tests/quizzes | PeE2 | |
| I communicate with faculty members regarding my academic performance | PeE3 | |
| I assess my own learning and progress continuously | PeE4 | |
| Dimension | Indicators | Code |
|---|---|---|
| Visual appeal | This web portal is visually attractive | VA1 |
| The web portal is aesthetically appealing | VA2 | |
| The web portal is innovative and creative | VA3 | |
| The web portal is very entertaining | VA4 | |
| The enthusiasm of this web portal is catching, it picks me up | VA5 | |
| The presentation of this web portal is interesting | VA6 | |
| Ease of use | The web portal is designed in a way that is easy for me to follow | EU1 |
| The information on the web portal is well organised | EU2 | |
| The web portal provides simple and clear directions for use | EU3 | |
| I found it easy to move around in this web portal | EU4 | |
| The web portal and all of its linked pages work well | EU5 | |
| The functions on this web portal are easy to operate | EU6 | |
| In general, this is an easy web portal to use | EU7 | |
| Relevance of information | Each page clearly indicates what one can expect to find or do | RI1 |
| Web portal provides accurate information to OUSL students like me | RI2 | |
| The information provided on the web portal is reliable | RI3 | |
| The information provided on the web portal is up to date | RI4 | |
| The information provided on the web portal is easily understandable | RI5 | |
| The information on the web portal is complete for my study decisions | RI6 | |
| I can find all the detailed information I need to carry out my academic activities | RI7 | |
| Personalisation | This web portal is tailored towards me | P1 |
| If I want to, I can customise the web portal to what I like (e.g. changing colours, font, layout, etc.) | P2 | |
| The services of this web portal are often personalised to me | P3 | |
| This web portal treats me as an individual | P4 | |
| When communicating with the web portal I am addressed using my name | P5 | |
| The web portal makes recommendations that match my needs | P6 | |
| Interactivity | The web portal has a good keyword search facility | I1 |
| All my queries are addressed quickly by the web portal | I2 | |
| This is a very engaging web portal | I3 | |
| This web portal is frequently updated | I4 | |
| Online help desk is available in this website | I5 | |
| This web portal has many interactive features | I6 | |
| Social factors | There is a sense of human touch whenever I interact with the web portal | SF1 |
| There is a possibility of networking with my batch mates through the web portal | SF2 | |
| There is a sense of friendliness whenever I interact with the web portal | SF3 | |
| There is a feeling of belongingness whenever I interact with the web portal | SF4 | |
| There is a sense of human warmth in the web portal | SF5 | |
| There is a sense of human sensitivity in the web portal | SF6 | |
| I am having a great time with my academic activities | SEQ1 | |
| My academic activities are interesting | SEQ2 | |
| I am having a very enjoyable time as an undergraduate | SEQ3 | |
| I am having a very pleasant experience as an undergraduate | SEQ4 | |
| My experience as an undergraduate makes me happy | SEQ5 | |
| My experience as an undergraduate is enjoyable | SEQ6 | |
| My learning experience is beyond words | SEQ7 | |
| I truly enjoy my learning experience | SEQ8 | |
| I believe that I receive a superior learning experience at OUSL | SEQ9 | |
| My learning experience at OUSL is excellent | SEQ1 | |
| Skill engagement | I make sure to study on a regular basis | SkE1 |
| I stay up on the readings | SkE2 | |
| I look over class notes between day schools to make sure I understand the material | SkE3 | |
| I am always being organised | SkE4 | |
| I prepare a note by my self-referring course manual, lecture material, additional material uploaded to LMS and recommended reading books | SkE5 | |
| Emotional engagement | I always put forth effort | EmE1 |
| I find ways to make the course material relevant to my life | EmE2 | |
| I apply what I learn from this course to my life | EmE3 | |
| I find ways to make the course interesting to me | EmE4 | |
| I really desire to learn what is there in study material | EmE5 | |
| Participation engagement | I enjoy face-to-face/online chats, discussions or e-mail convocations with the instructor and other students | PE1 |
| I actively participate in small group discussion forums with peers | PE1 | |
| I help fellow students whenever possible in study-related matters | PE2 | |
| I engage in online/face-to-face conversations (chat, discussions, e-mail) | PE3 | |
| I get to know other students in my batch whenever possible | PE4 | |
| Performance engagement | I focus on getting a good grade | PeE1 |
| I am doing well on the tests/quizzes | PeE2 | |
| I communicate with faculty members regarding my academic performance | PeE3 | |
| I assess my own learning and progress continuously | PeE4 | |