The interviewees' profiles
| N | Role | Actor | Interview span |
|---|---|---|---|
| E1 | General Manager | End-User Company | 90 |
| E2 | R&D Manager | End-User Company | 45 |
| R1 | Researcher from the Department of Industrial Engineering and Mathematical Sciences | University | 60 |
| R2 | Researcher from the Department of Information Engineering | University | 50 |
| R3 | Researcher from the Department of Management | University | 70 |
| N | Role | Actor | Interview span |
|---|---|---|---|
| E1 | General Manager | End-User Company | 90 |
| E2 | R&D Manager | End-User Company | 45 |
| R1 | Researcher from the Department of Industrial Engineering and Mathematical Sciences | University | 60 |
| R2 | Researcher from the Department of Information Engineering | University | 50 |
| R3 | Researcher from the Department of Management | University | 70 |
Source(s): Authors' elaboration
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