Interview guide1
| General Narration request | Please describe to me how the interaction came about | |
|---|---|---|
| Follow-up questions about the occurrence of the consultation | Knowledge about interaction partners and its origin | Please describe to me how it became apparent to you that the person you were talking to could help you |
| What did you know about the contact person? | ||
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| How did you know this? | ||
| Did you specifically search for this information about the interlocutor? | ||
| Where/how did you search? | ||
| Have there been several people shortlisted based on your knowledge? Why did you approach this person and not others? | ||
| Have you been aware before the encounter that the person was a suitable contact? | ||
| How did this become apparent in the situation? | ||
| Occurrence of unplanned encounters | Please describe to me how it happened that you met | |
| Where did you encounter each other? | ||
| Describe the place. What is generally done there? | ||
| Why were you at the place? | ||
| Why was your contact there? | ||
| Was it reasonable for you to expect to meet the person there? | ||
| Who was addressing whom? | ||
| What was the person approached busy with at that moment? | ||
| How did you come to talk about your project? | ||
| If you specifically sought out the contact person, did you know they were in that place? How did you know that? Would you have tried even if you did not know? | ||
| Characteristics of the situation with relevance for the occurrence of interactions | Please describe to me how you got into the conversation and onto the specific topic | |
| Was it a good opportunity to approach the person on the subject? | ||
| Why? | ||
| Have you been doubtful whether the situation is the right occasion to have such a conversation? | ||
| What prompted you to do so? | ||
| Were there other people present? What were they engaged in? If not, would that have made a difference? | ||
| Were the people present in any way relevant to how the conversation came about? | ||
| Would it be conceivable to you that someone might criticize your behavior in the situation? | ||
| Expectations and outcome of the interaction | What were your expectations about the interaction, and what did it actually result in? | |
| In what way did you benefit from the interaction? | ||
| Did you expect that? | ||
| With what specific expectations did you go into the interaction? | ||
| Can you say what triggered these expectations for you? | ||
| If you were referred to another person, how were they able to help you? | ||
| Questions about the context | Are there places, facilities or events where such interactions would seem to be particularly well suited or should explicitly take place? | |
| In your experience, is the “offer” being used? Why not? | ||
| Is there someone you would have liked to talk to but did not? Why did it not happen? | ||
| Were there any planned interactions that did not actually take place? | ||
| How many years have you been working in the function? | ||
| How many years have you been working on the issue? | ||
| Where are you located? | ||
| How long have you been with the company? | ||
| General | Please describe to me how the interaction came about | |
|---|---|---|
| Follow-up questions about the occurrence of the consultation | Knowledge about interaction partners and its origin | |
| What did you know about the contact person? | ||
When you recognized the knowledge gap? | ||
Before you made the appointment? | ||
Before you met by chance? | ||
| How did you know this? | ||
| Did you specifically search for this information about the interlocutor? | ||
| Where/how did you search? | ||
| Have there been several people shortlisted based on your knowledge? Why did you approach this person and not others? | ||
| Have you been aware before the encounter that the person was a suitable contact? | ||
| How did this become apparent in the situation? | ||
| Occurrence of unplanned encounters | ||
| Where did you encounter each other? | ||
| Describe the place. What is generally done there? | ||
| Why were you at the place? | ||
| Why was your contact there? | ||
| Was it reasonable for you to expect to meet the person there? | ||
| Who was addressing whom? | ||
| What was the person approached busy with at that moment? | ||
| How did you come to talk about your project? | ||
| If you specifically sought out the contact person, did you know they were in that place? How did you know that? Would you have tried even if you did not know? | ||
| Characteristics of the situation with relevance for the occurrence of interactions | ||
| Was it a good opportunity to approach the person on the subject? | ||
| Why? | ||
| Have you been doubtful whether the situation is the right occasion to have such a conversation? | ||
| What prompted you to do so? | ||
| Were there other people present? What were they engaged in? If not, would that have made a difference? | ||
| Were the people present in any way relevant to how the conversation came about? | ||
| Would it be conceivable to you that someone might criticize your behavior in the situation? | ||
| Expectations and outcome of the interaction | ||
| In what way did you benefit from the interaction? | ||
| Did you expect that? | ||
| With what specific expectations did you go into the interaction? | ||
| Can you say what triggered these expectations for you? | ||
| If you were referred to another person, how were they able to help you? | ||
| Questions about the context | Are there places, facilities or events where such interactions would seem to be particularly well suited or should explicitly take place? | |
| In your experience, is the “offer” being used? Why not? | ||
| Is there someone you would have liked to talk to but did not? Why did it not happen? | ||
| Were there any planned interactions that did not actually take place? | ||
| How many years have you been working in the function? | ||
| How many years have you been working on the issue? | ||
| Where are you located? | ||
| How long have you been with the company? | ||
Note(s): 1 The selection of the questions is made in addition to the course of the interview on the basis of the information given in the documentation sheet
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