Table 3 Sources of evidence of Stage 1...

Table 3

Sources of evidence of Stage 1

	Date/duration	Sources of evidence	Main topics involved	Job role of interviewees
1	02.2014	M (3 staff; 1 Researcher; 2 Professors	Understand the context and the main difficulties of HIX concerning the product development process	Head Engineer, Head Architect and an Architect of the construction Engineering Department of HIX
1	40 min	M (3 staff; 1 Researcher; 2 Professors
2	06.2014	SSI	Activities and organizational structure of HIX construction engineering department; characteristics of projects and services delivered; understanding the product development process (PDP) and its main problems	Head Architect of the Construction Engineering Department of HIX
2	60 min	SSI
3	01.2016	O and 7 OI	Use of spaces and furniture and the main services of the ED	Nurse; 2 Nurse Technician; Physiotherapist; 2 Physicians; Cleaning Service Employee
3	150 min	O and 7 OI	Use of spaces and furniture and the main services of the ED
4	02.2016	O and 7 OI	The layout of furniture; dimensions and adaptations of space, ideal furniture for space, use of spaces	Nurse; Nurse Technician; Secretary; Nurse of Paediatric Emergency
4	360 min	O and 7 OI
5	02.2016	OI	Main changes requested by the emergency team concerning the new emergency design	Head Manager of the ED
5	60 min	OI		Head Manager of the ED
6	03.2016	OI	Use of spaces and furniture and understand the main services of the Paediatric Emergency; understand the design and changes of the new ED	Head of the Paediatric Emergency Nursing Department
6	60 min	OI		Head of the Paediatric Emergency Nursing Department
7	06.2016	O and 2 OI	Patients flow in the reception and triage, and services provided at the reception room	2 Secretaries
7	90 min	O and 2 OI		2 Secretaries
8	07.2016	O and 12 OI	Understand patient flows, use of spaces and furniture at CRA, consulting rooms and triage	2 Secretaries; 7 Nurse Technicians; 2 Nurses; Security Guard
8	275 min	O and 12 OI
9	08.2016	2 OI	Use of spaces and furniture at Pharmacy	Head of Medicine Management and Logistic Sector; Pharmacist
9	80 min	2 OI	Use of spaces and furniture at Pharmacy	Head of Medicine Management and Logistic Sector; Pharmacist
10	09.2016	O and 3 OI	Evaluation of flow maps	2 Nurse Technicians; Nurse
10	240 min	O and 3 OI	Evaluation of flow maps	2 Nurse Technicians; Nurse
11	10.2016	O and 8 OI	Understand patient admission, evolution and prescription; medication flow; patient flows at the diagnostic room; capture client requirements	3 Nurse Technicians; X-ray Technician; Physician; Resident Physician; Pharmacist; Pharmacist Assistant
11	220 min	O and 8 OI
12	12.2016	3 OI	Uses and services of administrative office; uses and needs of CRD; design assessment of the new Paediatric Emergency	Head of the Paediatric Emergency Nursing Department; Physician; Administrative Sector Employee
12	90 min	3 OI
13	12.2016	SSI	Understand and assess requirements concerning space conformity, furniture, equipment, visualization, accessibility; understand the design and changes of the new ED	Head Physician of ED
13	90 min	SSI		Head Physician of ED
14	12.2016	O and OI	Ergonomic requirements, understand the changes made in the existing ED; understand services flows of existing ED	Nurse Technician
14	30 min	O and OI		Nurse Technician
15	12.2016	O and 3 OI	Capture and assess ergonomic, visualization, space, and furniture requirements of Paediatric Emergency, CRB, CRC and CRD	Head of the Paediatric Emergency Nursing Department; 2 Physicians
15	120 min	O and 3 OI
16	01.2017	3 SSI	Understand changes made in the existing ED, and design of new ED; understand services/patient flows of existing ED; capture client requirements	Head Manager of the ED; Physician; Resident Physician
16	90 min	3 SSI		Head Manager of the ED; Physician; Resident Physician
17	05.2017	OI and 2 SSI	Understand the main difficulties of HIX concerning the product development process; understand changes and PDP of the new ED and the company B's involvement	Head Engineer of the Construction Engineering Department of HIX; Architect responsible for design compatibility; Project Manager and Architect responsible for detail design (Company B)
17	110 min	OI and 2 SSI
18	07.2017	OI	Understand the companies A and B's involvement in the PDP, main problems in PDP, requirements management and design changes processes	Head Engineer of the construction Engineering Department of HIX
18	30 min	OI
19	09.2017	M 1 staff HIX; 5 Researchers, 2 Professors	Understand the main difficulties of HIX concerning the product development process; understand the main changes of processes	Head Engineer of the construction Engineering Department of HIX
19	90 min	M 1 staff HIX; 5 Researchers, 2 Professors
20	10.2017	SSI	Understand the participation of the construction engineering department of HIX, design approval, the main problems in the design process	Head Architect of the Construction Engineering Department of HIX
20	40 min	SSI

	Date/duration	Sources of evidence	Main topics involved	Job role of interviewees
1	02.2014	M (3 staff; 1 Researcher; 2 Professors	Understand the context and the main difficulties of HIX concerning the product development process	Head Engineer, Head Architect and an Architect of the construction Engineering Department of HIX
1	40 min	M (3 staff; 1 Researcher; 2 Professors
2	06.2014	SSI	Activities and organizational structure of HIX construction engineering department; characteristics of projects and services delivered; understanding the product development process (PDP) and its main problems	Head Architect of the Construction Engineering Department of HIX
2	60 min	SSI
3	01.2016	O and 7 OI	Use of spaces and furniture and the main services of the ED	Nurse; 2 Nurse Technician; Physiotherapist; 2 Physicians; Cleaning Service Employee
3	150 min	O and 7 OI	Use of spaces and furniture and the main services of the ED
4	02.2016	O and 7 OI	The layout of furniture; dimensions and adaptations of space, ideal furniture for space, use of spaces	Nurse; Nurse Technician; Secretary; Nurse of Paediatric Emergency
4	360 min	O and 7 OI
5	02.2016	OI	Main changes requested by the emergency team concerning the new emergency design	Head Manager of the ED
5	60 min	OI		Head Manager of the ED
6	03.2016	OI	Use of spaces and furniture and understand the main services of the Paediatric Emergency; understand the design and changes of the new ED	Head of the Paediatric Emergency Nursing Department
6	60 min	OI		Head of the Paediatric Emergency Nursing Department
7	06.2016	O and 2 OI	Patients flow in the reception and triage, and services provided at the reception room	2 Secretaries
7	90 min	O and 2 OI		2 Secretaries
8	07.2016	O and 12 OI	Understand patient flows, use of spaces and furniture at CRA, consulting rooms and triage	2 Secretaries; 7 Nurse Technicians; 2 Nurses; Security Guard
8	275 min	O and 12 OI
9	08.2016	2 OI	Use of spaces and furniture at Pharmacy	Head of Medicine Management and Logistic Sector; Pharmacist
9	80 min	2 OI	Use of spaces and furniture at Pharmacy	Head of Medicine Management and Logistic Sector; Pharmacist
10	09.2016	O and 3 OI	Evaluation of flow maps	2 Nurse Technicians; Nurse
10	240 min	O and 3 OI	Evaluation of flow maps	2 Nurse Technicians; Nurse
11	10.2016	O and 8 OI	Understand patient admission, evolution and prescription; medication flow; patient flows at the diagnostic room; capture client requirements	3 Nurse Technicians; X-ray Technician; Physician; Resident Physician; Pharmacist; Pharmacist Assistant
11	220 min	O and 8 OI
12	12.2016	3 OI	Uses and services of administrative office; uses and needs of CRD; design assessment of the new Paediatric Emergency	Head of the Paediatric Emergency Nursing Department; Physician; Administrative Sector Employee
12	90 min	3 OI
13	12.2016	SSI	Understand and assess requirements concerning space conformity, furniture, equipment, visualization, accessibility; understand the design and changes of the new ED	Head Physician of ED
13	90 min	SSI		Head Physician of ED
14	12.2016	O and OI	Ergonomic requirements, understand the changes made in the existing ED; understand services flows of existing ED	Nurse Technician
14	30 min	O and OI		Nurse Technician
15	12.2016	O and 3 OI	Capture and assess ergonomic, visualization, space, and furniture requirements of Paediatric Emergency, CRB, CRC and CRD	Head of the Paediatric Emergency Nursing Department; 2 Physicians
15	120 min	O and 3 OI
16	01.2017	3 SSI	Understand changes made in the existing ED, and design of new ED; understand services/patient flows of existing ED; capture client requirements	Head Manager of the ED; Physician; Resident Physician
16	90 min	3 SSI		Head Manager of the ED; Physician; Resident Physician
17	05.2017	OI and 2 SSI	Understand the main difficulties of HIX concerning the product development process; understand changes and PDP of the new ED and the company B's involvement	Head Engineer of the Construction Engineering Department of HIX; Architect responsible for design compatibility; Project Manager and Architect responsible for detail design (Company B)
17	110 min	OI and 2 SSI
18	07.2017	OI	Understand the companies A and B's involvement in the PDP, main problems in PDP, requirements management and design changes processes	Head Engineer of the construction Engineering Department of HIX
18	30 min	OI
19	09.2017	M 1 staff HIX; 5 Researchers, 2 Professors	Understand the main difficulties of HIX concerning the product development process; understand the main changes of processes	Head Engineer of the construction Engineering Department of HIX
19	90 min	M 1 staff HIX; 5 Researchers, 2 Professors
20	10.2017	SSI	Understand the participation of the construction engineering department of HIX, design approval, the main problems in the design process	Head Architect of the Construction Engineering Department of HIX
20	40 min	SSI

Note(s): M = Meeting/O= Observation/SSI = Semi-structure Interview/OI = Open-ended Interview/HIX = Healthcare Institution X

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