Sources of evidence of Stage 1
| Date/duration | Sources of evidence | Main topics involved | Job role of interviewees | |
|---|---|---|---|---|
| 1 | 02.2014 | M (3 staff; 1 Researcher; 2 Professors | Understand the context and the main difficulties of HIX concerning the product development process | Head Engineer, Head Architect and an Architect of the construction Engineering Department of HIX |
| 40 min | ||||
| 2 | 06.2014 | SSI | Activities and organizational structure of HIX construction engineering department; characteristics of projects and services delivered; understanding the product development process (PDP) and its main problems | Head Architect of the Construction Engineering Department of HIX |
| 60 min | ||||
| 3 | 01.2016 | O and 7 OI | Use of spaces and furniture and the main services of the ED | Nurse; 2 Nurse Technician; Physiotherapist; 2 Physicians; Cleaning Service Employee |
| 150 min | ||||
| 4 | 02.2016 | O and 7 OI | The layout of furniture; dimensions and adaptations of space, ideal furniture for space, use of spaces | Nurse; Nurse Technician; Secretary; Nurse of Paediatric Emergency |
| 360 min | ||||
| 5 | 02.2016 | OI | Main changes requested by the emergency team concerning the new emergency design | Head Manager of the ED |
| 60 min | ||||
| 6 | 03.2016 | OI | Use of spaces and furniture and understand the main services of the Paediatric Emergency; understand the design and changes of the new ED | Head of the Paediatric Emergency Nursing Department |
| 60 min | ||||
| 7 | 06.2016 | O and 2 OI | Patients flow in the reception and triage, and services provided at the reception room | 2 Secretaries |
| 90 min | ||||
| 8 | 07.2016 | O and 12 OI | Understand patient flows, use of spaces and furniture at CRA, consulting rooms and triage | 2 Secretaries; 7 Nurse Technicians; 2 Nurses; Security Guard |
| 275 min | ||||
| 9 | 08.2016 | 2 OI | Use of spaces and furniture at Pharmacy | Head of Medicine Management and Logistic Sector; Pharmacist |
| 80 min | ||||
| 10 | 09.2016 | O and 3 OI | Evaluation of flow maps | 2 Nurse Technicians; Nurse |
| 240 min | ||||
| 11 | 10.2016 | O and 8 OI | Understand patient admission, evolution and prescription; medication flow; patient flows at the diagnostic room; capture client requirements | 3 Nurse Technicians; X-ray Technician; Physician; Resident Physician; Pharmacist; Pharmacist Assistant |
| 220 min | ||||
| 12 | 12.2016 | 3 OI | Uses and services of administrative office; uses and needs of CRD; design assessment of the new Paediatric Emergency | Head of the Paediatric Emergency Nursing Department; Physician; Administrative Sector Employee |
| 90 min | ||||
| 13 | 12.2016 | SSI | Understand and assess requirements concerning space conformity, furniture, equipment, visualization, accessibility; understand the design and changes of the new ED | Head Physician of ED |
| 90 min | ||||
| 14 | 12.2016 | O and OI | Ergonomic requirements, understand the changes made in the existing ED; understand services flows of existing ED | Nurse Technician |
| 30 min | ||||
| 15 | 12.2016 | O and 3 OI | Capture and assess ergonomic, visualization, space, and furniture requirements of Paediatric Emergency, CRB, CRC and CRD | Head of the Paediatric Emergency Nursing Department; 2 Physicians |
| 120 min | ||||
| 16 | 01.2017 | 3 SSI | Understand changes made in the existing ED, and design of new ED; understand services/patient flows of existing ED; capture client requirements | Head Manager of the ED; Physician; Resident Physician |
| 90 min | ||||
| 17 | 05.2017 | OI and 2 SSI | Understand the main difficulties of HIX concerning the product development process; understand changes and PDP of the new ED and the company B's involvement | Head Engineer of the Construction Engineering Department of HIX; Architect responsible for design compatibility; Project Manager and Architect responsible for detail design (Company B) |
| 110 min | ||||
| 18 | 07.2017 | OI | Understand the companies A and B's involvement in the PDP, main problems in PDP, requirements management and design changes processes | Head Engineer of the construction Engineering Department of HIX |
| 30 min | ||||
| 19 | 09.2017 | M 1 staff HIX; 5 Researchers, 2 Professors | Understand the main difficulties of HIX concerning the product development process; understand the main changes of processes | Head Engineer of the construction Engineering Department of HIX |
| 90 min | ||||
| 20 | 10.2017 | SSI | Understand the participation of the construction engineering department of HIX, design approval, the main problems in the design process | Head Architect of the Construction Engineering Department of HIX |
| 40 min |
| Date/duration | Sources of evidence | Main topics involved | Job role of interviewees | |
|---|---|---|---|---|
| 1 | 02.2014 | M (3 staff; 1 Researcher; 2 Professors | Understand the context and the main difficulties of HIX concerning the product development process | Head Engineer, Head Architect and an Architect of the construction Engineering Department of HIX |
| 40 min | ||||
| 2 | 06.2014 | SSI | Activities and organizational structure of HIX construction engineering department; characteristics of projects and services delivered; understanding the product development process (PDP) and its main problems | Head Architect of the Construction Engineering Department of HIX |
| 60 min | ||||
| 3 | 01.2016 | O and 7 OI | Use of spaces and furniture and the main services of the ED | Nurse; 2 Nurse Technician; Physiotherapist; 2 Physicians; Cleaning Service Employee |
| 150 min | ||||
| 4 | 02.2016 | O and 7 OI | The layout of furniture; dimensions and adaptations of space, ideal furniture for space, use of spaces | Nurse; Nurse Technician; Secretary; Nurse of Paediatric Emergency |
| 360 min | ||||
| 5 | 02.2016 | OI | Main changes requested by the emergency team concerning the new emergency design | Head Manager of the ED |
| 60 min | ||||
| 6 | 03.2016 | OI | Use of spaces and furniture and understand the main services of the Paediatric Emergency; understand the design and changes of the new ED | Head of the Paediatric Emergency Nursing Department |
| 60 min | ||||
| 7 | 06.2016 | O and 2 OI | Patients flow in the reception and triage, and services provided at the reception room | 2 Secretaries |
| 90 min | ||||
| 8 | 07.2016 | O and 12 OI | Understand patient flows, use of spaces and furniture at CRA, consulting rooms and triage | 2 Secretaries; 7 Nurse Technicians; 2 Nurses; Security Guard |
| 275 min | ||||
| 9 | 08.2016 | 2 OI | Use of spaces and furniture at Pharmacy | Head of Medicine Management and Logistic Sector; Pharmacist |
| 80 min | ||||
| 10 | 09.2016 | O and 3 OI | Evaluation of flow maps | 2 Nurse Technicians; Nurse |
| 240 min | ||||
| 11 | 10.2016 | O and 8 OI | Understand patient admission, evolution and prescription; medication flow; patient flows at the diagnostic room; capture client requirements | 3 Nurse Technicians; X-ray Technician; Physician; Resident Physician; Pharmacist; Pharmacist Assistant |
| 220 min | ||||
| 12 | 12.2016 | 3 OI | Uses and services of administrative office; uses and needs of CRD; design assessment of the new Paediatric Emergency | Head of the Paediatric Emergency Nursing Department; Physician; Administrative Sector Employee |
| 90 min | ||||
| 13 | 12.2016 | SSI | Understand and assess requirements concerning space conformity, furniture, equipment, visualization, accessibility; understand the design and changes of the new ED | Head Physician of ED |
| 90 min | ||||
| 14 | 12.2016 | O and OI | Ergonomic requirements, understand the changes made in the existing ED; understand services flows of existing ED | Nurse Technician |
| 30 min | ||||
| 15 | 12.2016 | O and 3 OI | Capture and assess ergonomic, visualization, space, and furniture requirements of Paediatric Emergency, CRB, CRC and CRD | Head of the Paediatric Emergency Nursing Department; 2 Physicians |
| 120 min | ||||
| 16 | 01.2017 | 3 SSI | Understand changes made in the existing ED, and design of new ED; understand services/patient flows of existing ED; capture client requirements | Head Manager of the ED; Physician; Resident Physician |
| 90 min | ||||
| 17 | 05.2017 | OI and 2 SSI | Understand the main difficulties of HIX concerning the product development process; understand changes and PDP of the new ED and the company B's involvement | Head Engineer of the Construction Engineering Department of HIX; Architect responsible for design compatibility; Project Manager and Architect responsible for detail design (Company B) |
| 110 min | ||||
| 18 | 07.2017 | OI | Understand the companies A and B's involvement in the PDP, main problems in PDP, requirements management and design changes processes | Head Engineer of the construction Engineering Department of HIX |
| 30 min | ||||
| 19 | 09.2017 | M 1 staff HIX; 5 Researchers, 2 Professors | Understand the main difficulties of HIX concerning the product development process; understand the main changes of processes | Head Engineer of the construction Engineering Department of HIX |
| 90 min | ||||
| 20 | 10.2017 | SSI | Understand the participation of the construction engineering department of HIX, design approval, the main problems in the design process | Head Architect of the Construction Engineering Department of HIX |
| 40 min |
Note(s): M = Meeting/O= Observation/SSI = Semi-structure Interview/OI = Open-ended Interview/HIX = Healthcare Institution X
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