Table 1 List of indicators and...

Table 1

List of indicators and constructs

Constructs	Indicators	Authors*
Tourism managers' happiness (TMH)
MH1	Develop an emotional culture around happiness that encourages employee innovation	Aboramadan and Kundi (2022)
MH2	Develop a collaborative leadership style that stimulates employee happiness	Peng et al. (2023), Ruiz-Rodríguez et al. (2023)
MH3	Stimulate innovation and employee happiness to increase the company's productive output and economic efficiency	Galván-Vela et al. (2022)
MH4	Stimulating employee happiness requires strong organisational support	Kuriakose et al. (2023)
MH5	Implement innovative services to achieve happy customers	Dhiman and Kumar (2023)
Internal factors: emotions (IFE)
IFE1	Personalised tourism services generate emotions of awe and gratitude that influence behaviour	Stellar et al. (2017), Büssing et al. (2018)
IFE2	Improved quality of tourism services gives visitors self-confidence	Kallou and Kikilia (2021)
IFE3	Trust arises when the customer creates memorable experiences and delivers exceptional service	Gezhi and Xiang (2022)
IFE4	Efficient service delivery through personalised content unleashes emotions such as wonder	Magnini (2017), Sheldon (2020)
IFE5	Compassion generates feelings of pity in the face of harm caused by inadequate service delivery	Goetz et al. (2010)
Innovative personalised tourism service (IPTS)
IPTS 1	An innovative tourism service requires the necessary knowledge to implement innovation processes	Hall et al. (2008), Hoarau (2016)
IPTS 2	Personalised tourism services require knowledge sharing to meet the needs of seeking new experiences	Hjalager (2002), Cavusgil et al. (2003), Hu et al. (2009)
IPTS 3	To achieve high levels of innovation in the company, knowledge-sharing behaviours among employees must reinforce	Finnegan and Willcocks (2006)
IPTS 4	Organisational factors (organisational culture, incentive systems …), social factors (trust, professional promotion …) and personal factors (positive individual and work attitudes …) allow knowledge to exchange	Obrenovic and Qin (2014), Aboushouk et al. (2019)
Personal factors (PF)
PF1	Knowledge of customers' factors, such as wishes, expectations and needs of travellers, affects the way the service is provided	Buhalis and Amaranggana (2015)
PF2	Personal factors, such as disposable income, health status and family situation, influence service provision	Buhalis and Amaranggana (2015)
PF3	Personal factors such as the ability to solve problems or provide quality service influence positive emotions and happiness	Faullant et al. (2011)
PF4	If personal factors contribute to professional and personal development, it is easier to meet the company's challenges	Sheldon (2020)
Organisational Factors (OF)
OF1	The use of smart personalised innovative tourism services affects the structure of the organisation and the delivery of the service	Um and Chung (2021), Norouzi et al. (2022)
OF2	Organisations show their commitment to the customer by incorporating personalised tourism services	Bošnjak et al. (2017), Logesh et al. (2019)
OF3	Organisations that prioritise data protection instil confidence in users	Masseno and Santos (2018), Kabadayi et al. (2019)
OF4	Developing reliable technology in the organisation motivates managers and employees	Buhalis and O'Connor (2005), Bronzin et al. (2021)

Constructs	Indicators	Authors*
Tourism managers' happiness (TMH)
MH1	Develop an emotional culture around happiness that encourages employee innovation	Aboramadan and Kundi (2022)
MH2	Develop a collaborative leadership style that stimulates employee happiness	Peng et al. (2023), Ruiz-Rodríguez et al. (2023)
MH3	Stimulate innovation and employee happiness to increase the company's productive output and economic efficiency	Galván-Vela et al. (2022)
MH4	Stimulating employee happiness requires strong organisational support	Kuriakose et al. (2023)
MH5	Implement innovative services to achieve happy customers	Dhiman and Kumar (2023)
Internal factors: emotions (IFE)
IFE1	Personalised tourism services generate emotions of awe and gratitude that influence behaviour	Stellar et al. (2017), Büssing et al. (2018)
IFE2	Improved quality of tourism services gives visitors self-confidence	Kallou and Kikilia (2021)
IFE3	Trust arises when the customer creates memorable experiences and delivers exceptional service	Gezhi and Xiang (2022)
IFE4	Efficient service delivery through personalised content unleashes emotions such as wonder	Magnini (2017), Sheldon (2020)
IFE5	Compassion generates feelings of pity in the face of harm caused by inadequate service delivery	Goetz et al. (2010)
Innovative personalised tourism service (IPTS)
IPTS 1	An innovative tourism service requires the necessary knowledge to implement innovation processes	Hall et al. (2008), Hoarau (2016)
IPTS 2	Personalised tourism services require knowledge sharing to meet the needs of seeking new experiences	Hjalager (2002), Cavusgil et al. (2003), Hu et al. (2009)
IPTS 3	To achieve high levels of innovation in the company, knowledge-sharing behaviours among employees must reinforce	Finnegan and Willcocks (2006)
IPTS 4	Organisational factors (organisational culture, incentive systems …), social factors (trust, professional promotion …) and personal factors (positive individual and work attitudes …) allow knowledge to exchange	Obrenovic and Qin (2014), Aboushouk et al. (2019)
Personal factors (PF)
PF1	Knowledge of customers' factors, such as wishes, expectations and needs of travellers, affects the way the service is provided	Buhalis and Amaranggana (2015)
PF2	Personal factors, such as disposable income, health status and family situation, influence service provision	Buhalis and Amaranggana (2015)
PF3	Personal factors such as the ability to solve problems or provide quality service influence positive emotions and happiness	Faullant et al. (2011)
PF4	If personal factors contribute to professional and personal development, it is easier to meet the company's challenges	Sheldon (2020)
Organisational Factors (OF)
OF1	The use of smart personalised innovative tourism services affects the structure of the organisation and the delivery of the service	Um and Chung (2021), Norouzi et al. (2022)
OF2	Organisations show their commitment to the customer by incorporating personalised tourism services	Bošnjak et al. (2017), Logesh et al. (2019)
OF3	Organisations that prioritise data protection instil confidence in users	Masseno and Santos (2018), Kabadayi et al. (2019)
OF4	Developing reliable technology in the organisation motivates managers and employees	Buhalis and O'Connor (2005), Bronzin et al. (2021)

Note(s): *The full references listed in this column can be obtained from the contact author

Source(s): Authors’ own creation

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