Table 1 Most cited papers Authors Title... | Emerald Publishing

Table 1

Most cited papers

Authors	Title	Citations
Behn et al. (1997)	The determinants of audit client satisfaction among clients of big 6 firms	309
De Ruyter and Wetzels (1999)	Commitment in auditor-client relationships: antecedents and consequences	215
Cameran et al. (2010)	Customer satisfaction, corporate image, and service quality in professional services	160
Freeman and Dart (1993)	Measuring the perceived quality of professional business services	147
Aga and Safakli (2007)	An empirical investigation of service quality and customer satisfaction in professional accounting firms: Evidence from North Cyprus	139

Authors	Title	Citations
Behn et al. (1997)	The determinants of audit client satisfaction among clients of big 6 firms	309
De Ruyter and Wetzels (1999)	Commitment in auditor-client relationships: antecedents and consequences	215
Cameran et al. (2010)	Customer satisfaction, corporate image, and service quality in professional services	160
Freeman and Dart (1993)	Measuring the perceived quality of professional business services	147
Aga and Safakli (2007)	An empirical investigation of service quality and customer satisfaction in professional accounting firms: Evidence from North Cyprus	139