Key themes and corresponding respondent comments.
| Theme | Participants’ comments | No. of participants |
|---|---|---|
| Stakeholder participation | it does not mean that the doctors must come with us when we are sourcing the systems, what we actually want from them is their ability to tell us what kind of services they want the HIT to help with …and a lot of them could easily see practically when using the systems their contribution” R4. | 4 |
| “Those at the helm of management surely need proof of every claim made” R7. | ||
| “Some time ago, we had to organize workshop and get people to tell us what we can do improve better system usage and what work for them” R6 “…even sending them emails, using notice boards feedback/comments box where people can tell you what they think or want is very helpful…no complains later. R11 | ||
| Proof of experience in related initiatives | “We are positive about these projects because we are able to provide them with proofs of well implemented past related initiatives…” R2. | 3 |
| We have partnered with international organizations such as Novartis Foundation and successfully implemented telemedicine projects here…to me there is more to it than just the success, but the guaranteed lessons learned worth more” R4. | ||
| “Most of us have implemented IT projects in different industries before coming here. So, I haven’t seen any much challenge here. “What is important is that we get the right people to tell their stories of what they want…let me just say gathering system requirements” R9 | ||
| Availability of change agents/all-level-levels-change representatives | “In every facility where we are proposing to pilot these systems, we already have some individuals doing the talking for us…” R5 | 3 |
| “You notice that when the doctors recommend the systems, the nurses are in for because generally they follow the orders of the doctors” R13. | ||
| “We try to make sure we are everywhere in order to get our messages across so everyone is aware of what is coming…you know, it’s not other things where you can surprise people and they are happy. For IT stuff, people become even more frustrated when they see things and can’t figure out how they work” R3 | ||
| Clearly articulated change implementation strategy | “we did this by dispatching our teams to go around interacting with end-users about potential concerns regarding interruptions even though there were not many interruptions that had any prohibitive consequences” R1. | 2 |
| “We inform them of any plans we have especially when it is a massive system work…system-wide upgrade and others R11 | ||
| Training and improvement plan (Post-implementation) | “Trust me; people always have problems that they want solved and there has to be reliable way to do that” R7. | 3 |
| “One thing that we noticed was that our stakeholders want be make sure that we are always available to help them with the usage of the systems. I mean they get stuck or the systems aren’t working” R12. | ||
| “ …continue updating and supporting them so they can maximize system usage… it also help with less system problems because they are able to use the system well with no much mudding” R8 |
| Theme | Participants’ comments | No. of participants |
|---|---|---|
| Stakeholder participation | it does not mean that the doctors must come with us when we are sourcing the systems, what we actually want from them is their ability to tell us what kind of services they want the HIT to help with …and a lot of them could easily see practically when using the systems their contribution” R4. | 4 |
| “Those at the helm of management surely need proof of every claim made” R7. | ||
| “Some time ago, we had to organize workshop and get people to tell us what we can do improve better system usage and what work for them” R6 | ||
| Proof of experience in related initiatives | “We are positive about these projects because we are able to provide them with proofs of well implemented past related initiatives…” R2. | 3 |
| We have partnered with international organizations such as Novartis Foundation and successfully implemented telemedicine projects here…to me there is more to it than just the success, but the guaranteed lessons learned worth more” R4. | ||
| “Most of us have implemented IT projects in different industries before coming here. So, I haven’t seen any much challenge here. “What is important is that we get the right people to tell their stories of what they want…let me just say gathering system requirements” R9 | ||
| Availability of change agents/all-level-levels-change representatives | “In every facility where we are proposing to pilot these systems, we already have some individuals doing the talking for us…” R5 | 3 |
| “You notice that when the doctors recommend the systems, the nurses are in for because generally they follow the orders of the doctors” R13. | ||
| “We try to make sure we are everywhere in order to get our messages across so everyone is aware of what is coming…you know, it’s not other things where you can surprise people and they are happy. For IT stuff, people become even more frustrated when they see things and can’t figure out how they work” R3 | ||
| Clearly articulated change implementation strategy | “we did this by dispatching our teams to go around interacting with end-users about potential concerns regarding interruptions even though there were not many interruptions that had any prohibitive consequences” R1. | 2 |
| “We inform them of any plans we have especially when it is a massive system work…system-wide upgrade and others R11 | ||
| Training and improvement plan (Post-implementation) | “Trust me; people always have problems that they want solved and there has to be reliable way to do that” R7. | 3 |
| “One thing that we noticed was that our stakeholders want be make sure that we are always available to help them with the usage of the systems. I mean they get stuck or the systems aren’t working” R12. | ||
| “ …continue updating and supporting them so they can maximize system usage… it also help with less system problems because they are able to use the system well with no much mudding” R8 |
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