Table 1 Validation of measurements...

Table 1

Validation of measurements

	Cronbach alpha	CR	AVE	ERP	SD	Flex	SC	Comp	Resp
ERP	0.853	0.927	0.777	0.754
SD	0.852	0.866	0.503	0.355	0.847
Flex	0.840	0.890	0.620	0.420	0.422	0.785
SC	0.869	0.881	0.607	0.277	0.325	0.521	0.715
Comp	0.814	0.829	0.580	0.388	0.241	0.561	0.554	0.782
Resp	0.706	0.711	0.529	0.385	0.265	0.141	0.324	0.244	0.814

	Cronbach alpha	CR	AVE	ERP	SD	Flex	SC	Comp	Resp
ERP	0.853	0.927	0.777	0.754
SD	0.852	0.866	0.503	0.355	0.847
Flex	0.840	0.890	0.620	0.420	0.422	0.785
SC	0.869	0.881	0.607	0.277	0.325	0.521	0.715
Comp	0.814	0.829	0.580	0.388	0.241	0.561	0.554	0.782
Resp	0.706	0.711	0.529	0.385	0.265	0.141	0.324	0.244	0.814

Note(s): ERP: ERP usage; SD: service differentiation; Flex: flexibility; SC: sensing capability; Comp: competency; Resp: responsiveness

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