Table V.

Process model 21 analysis outcome

Moderating variable: work engagementDependent variable: boundary spanner creativity
Analysis stageβtpβtp
Stage 1
Constant0.000.230.81Constant3.37276.230.00
Deep acting0.249.940.00Work engagement0.4219.640.00
Customer atewardship0.4518.420.00Deep acting0.052.950.00
Interaction (H2a)−0.01−0.610.54Entrepreneurship0.3615.860.00
    Interaction (H4)0.142.140.03
R2 = 0.432, F = 409.79R2 = 0.518, F = 434.81
Stage 2
Constant−0.00−0.180.84Constant3.37278.970.00
Surface acting−0.01−0.680.49Work engagement0.4623.600.00
Customer stewardship0.6132.190.00Surface acting0.076.000.00
Interaction (H2b)−0.06−3.400.00Entrepreneurship0.3616.200.00
    Interaction (H4)0.031.970.04
R2 = 0.400, F = 359.99R2 = 0.526, F = 448.95

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