Table V. Summary of perception of... | Emerald Publishing

Table V.

Summary of perception of respondents toward mobile banking

Factors	Non-adopters’ opinion toward mobile banking
Infrastructure quality	The Philippines has one of the slowest internet connections speed in the world same as a data plan Mobile signal is different in every location and places I am already paying the highest monthly fee just to get a better connection, but, still, I faced mobile data connection disruption The higher frequency of application usage and mobile browsing requires more data, faster browsing speeds and better quality service
Perceived costs	Mobile data plans were costly and only affordable for affluent With the proliferation of smartphones, along with higher mobile app and browsing usage and the 4G network overhauls, mobile operators must prepare for significant increases in big data streams at affordable prices Mobile networks are more focus on social media rather than giving more data network for surfing Monthly internet data connection costs a lot just to use mobile banking. ATMs are accessible everywhere Data allowances advertise by mobile operators are overestimated, resulting in frustrated subscribers who experience overage charges
Privacy	I am afraid to use the mobile banking because my money online will be stolen without the bank’s knowledge I don’t want to share my personal information online. I want face to face contact with banks’ personnel The only thing that goes between you and your money online is your username and password while so I do not think it is safe The banks may not have strict laws regarding data protection
Security	There is a lot of cyber crimes in the country Money transfer online is not secured, even rich countries, they cannot control hackers I am afraid to share my information may be unauthorized personnel from the bank share it to third parties without bank’s knowledge A number of thefts and pickpockets incident happen in the country, and my mobile phone might steal from me

Factors	Non-adopters’ opinion toward mobile banking
Infrastructure quality	The Philippines has one of the slowest internet connections speed in the world same as a data planMobile signal is different in every location and placesI am already paying the highest monthly fee just to get a better connection, but, still, I faced mobile data connection disruptionThe higher frequency of application usage and mobile browsing requires more data, faster browsing speeds and better quality service
Perceived costs	Mobile data plans were costly and only affordable for affluentWith the proliferation of smartphones, along with higher mobile app and browsing usage and the 4G network overhauls, mobile operators must prepare for significant increases in big data streams at affordable pricesMobile networks are more focus on social media rather than giving more data network for surfingMonthly internet data connection costs a lot just to use mobile banking. ATMs are accessible everywhereData allowances advertise by mobile operators are overestimated, resulting in frustrated subscribers who experience overage charges
Privacy	I am afraid to use the mobile banking because my money online will be stolen without the bank’s knowledgeI don’t want to share my personal information online. I want face to face contact with banks’ personnelThe only thing that goes between you and your money online is your username and password while so I do not think it is safeThe banks may not have strict laws regarding data protection
Security	There is a lot of cyber crimes in the countryMoney transfer online is not secured, even rich countries, they cannot control hackersI am afraid to share my information may be unauthorized personnel from the bank share it to third parties without bank’s knowledgeA number of thefts and pickpockets incident happen in the country, and my mobile phone might steal from me