Table 1 Benefits of service... | Emerald Publishing

Table 1

Benefits of service productisation according to previous literature

Benefits presented in the literature
Facilitate understanding internal/external Heaslip (2013), Jaakkola (2011), Kuula et al. (2018), Lehtonen et al. (2015), Leoni (2019), Leppänen et al. (2020), Valminen and Toivonen (2012), Wirtz (2021)	Routines Jaakkola (2011)	Scale benefits Nagy (2013)	Reduced dependency on individuals Jaakkola (2011)	Effectiveness Chattopadhyay (2012), Harkonen et al. (2015), Jaakkola (2011), Lehtonen et al. (2015), Nagy (2013), Tuominen and Martinsuo (2019), Valminen and Toivonen (2012), Valtakoski and Järvi (2016), Wirtz (2021)	Quality Andreini et al. (2015), Ye (2019)
Shared understanding Hannila et al. (2019), Koskinen et al. (2020), Lahtinen et al. (2021)	Systematisation Chattopadhyay (2012), Djellal et al. (2013), Harkonen et al. (2015), Lehtonen et al. (2015), Li et al. (2020), Merenheimo (2016), Nagy (2013), Rajahonka (2013), Tuominen and Martinsuo (2019), Valminen and Toivonen (2012), Valtakoski and Järvi (2016), Wirtz (2021)	Profitability Chattopadhyay (2012), Jaakkola (2011), Koskinen et al. (2020)	Employees understanding their role Lehtonen et al. (2015)	Efficiency Chattopadhyay (2012), Heaslip (2013), Harkonen et al. (2015), Lehtonen et al. (2015), Nagy (2013), Tuominen and Martinsuo (2019), Valminen and Toivonen (2012), Valtakoski and Järvi (2016), Wirtz (2021)	Price Andreini et al. (2015)
Comprehensibility (Jaakkola, 2011)	Formalisation Andreini et al. (2015), Chattopadhyay (2012), Gremyr et al. (2019), Harkonen et al. (2015), Hemple (2015), Lehtonen et al. (2015), Nagy (2013), Tuominen and Martinsuo (2019), Valminen and Toivonen (2012), Valtakoski and Järvi (2016), Wirtz (2021)	More concrete pricing Ukko et al. (2011)	Information sharing Simula et al. (2008), Wirtz (2021)		Time Andreini et al. (2015)
Tangibilisation Djellal et al. (2013), Gremyr et al. (2019)	Creation of service platforms Löfberg and Åkesson (2018)	Pricing logic Kanninen et al. (2017)	Improved focus Hemple et al. (2015)
Concretisation Djellal et al. (2013), Wirtz (2021)		Cost savings Rajahonka (2013), Merenheimo (2016)	Transferability Pelkonen and Valovirta (2015)
Identifying core benefit Mustonen et al. (2019)	Standardisation of some service elements Aquilante and Vendrell-Herrero (2021), Ardolino et al. (2018), Bask et al. (2010), Yuen and Thai (2017)	Cost structure Hannila et al. (2019)	Improved manageability Harkonen et al. (2017), Jaakkola (2011), Leon and Davies (2008), Rajahonka (2013)
Structural understanding Hannila et al. (2019), Koskinen et al. (2020), Kuula et al. (2018), Lahtinen et al. (2021), Lehtonen et al. (2015), Mashhady et al. (2021), Wirtz (2021)			Addressing service portfolio Lahtinen et al. (2021), Leppänen et al. (2020), Saunila et al. (2017), Wirtz (2021)
Linking to data and IT Hannila et al. (2019), Koskinen et al. (2020), Lahtinen et al. (2021)	Common language Wirtz (2021), Leppänen et al. (2020)	Marketing and selling Simula et al. (2008), Wirtz (2021)
Support for service interactions Andreini et al. (2015), Mashhady et al. (2021)

Benefits presented in the literature
Facilitate understanding internal/external Heaslip (2013), Jaakkola (2011), Kuula et al. (2018), Lehtonen et al. (2015), Leoni (2019), Leppänen et al. (2020), Valminen and Toivonen (2012), Wirtz (2021)	Routines Jaakkola (2011)	Scale benefits Nagy (2013)	Reduced dependency on individuals Jaakkola (2011)	Effectiveness Chattopadhyay (2012), Harkonen et al. (2015), Jaakkola (2011), Lehtonen et al. (2015), Nagy (2013), Tuominen and Martinsuo (2019), Valminen and Toivonen (2012), Valtakoski and Järvi (2016), Wirtz (2021)	Quality Andreini et al. (2015), Ye (2019)
Shared understanding Hannila et al. (2019), Koskinen et al. (2020), Lahtinen et al. (2021)	Systematisation Chattopadhyay (2012), Djellal et al. (2013), Harkonen et al. (2015), Lehtonen et al. (2015), Li et al. (2020), Merenheimo (2016), Nagy (2013), Rajahonka (2013), Tuominen and Martinsuo (2019), Valminen and Toivonen (2012), Valtakoski and Järvi (2016), Wirtz (2021)	Profitability Chattopadhyay (2012), Jaakkola (2011), Koskinen et al. (2020)	Employees understanding their role Lehtonen et al. (2015)	Efficiency Chattopadhyay (2012), Heaslip (2013), Harkonen et al. (2015), Lehtonen et al. (2015), Nagy (2013), Tuominen and Martinsuo (2019), Valminen and Toivonen (2012), Valtakoski and Järvi (2016), Wirtz (2021)	Price Andreini et al. (2015)
Comprehensibility (Jaakkola, 2011)	Formalisation Andreini et al. (2015), Chattopadhyay (2012), Gremyr et al. (2019), Harkonen et al. (2015), Hemple (2015), Lehtonen et al. (2015), Nagy (2013), Tuominen and Martinsuo (2019), Valminen and Toivonen (2012), Valtakoski and Järvi (2016), Wirtz (2021)	More concrete pricing Ukko et al. (2011)	Information sharing Simula et al. (2008), Wirtz (2021)		Time Andreini et al. (2015)
Tangibilisation Djellal et al. (2013), Gremyr et al. (2019)	Creation of service platforms Löfberg and Åkesson (2018)	Pricing logic Kanninen et al. (2017)	Improved focus Hemple et al. (2015)
Concretisation Djellal et al. (2013), Wirtz (2021)		Cost savings Rajahonka (2013), Merenheimo (2016)	Transferability Pelkonen and Valovirta (2015)
Identifying core benefit Mustonen et al. (2019)	Standardisation of some service elements Aquilante and Vendrell-Herrero (2021), Ardolino et al. (2018), Bask et al. (2010), Yuen and Thai (2017)	Cost structure Hannila et al. (2019)	Improved manageability Harkonen et al. (2017), Jaakkola (2011), Leon and Davies (2008), Rajahonka (2013)
Structural understanding Hannila et al. (2019), Koskinen et al. (2020), Kuula et al. (2018), Lahtinen et al. (2021), Lehtonen et al. (2015), Mashhady et al. (2021), Wirtz (2021)			Addressing service portfolio Lahtinen et al. (2021), Leppänen et al. (2020), Saunila et al. (2017), Wirtz (2021)
Linking to data and IT Hannila et al. (2019), Koskinen et al. (2020), Lahtinen et al. (2021)	Common language Wirtz (2021), Leppänen et al. (2020)	Marketing and selling Simula et al. (2008), Wirtz (2021)
Support for service interactions Andreini et al. (2015), Mashhady et al. (2021)