Table A2 Additional information to the... | Emerald Publishing

Table A2

Additional information to the iterations of the applied taxonomy development method

Iteration	Approach	Resulting number of layers/dimensions	Derived layers and dimensions	Ending conditions
1	Conceptual-to-empirical	8/28	Layers: customer, product and services, business process (operational view), business process (behavioral view), organization (structure), organization (population), information, technology Dimensions: user experience, customer interaction, value proposition, channels, trigger, outcome, purpose, strategic goal, measures, participants, revenue model, business partner, suppliers, process boundary, interfaces, initiation of instance, constraints, means, devices, physical evidence, visible contact, line of interaction, information, infrastructure, processes and activities, related processes, output, information	✗ Objective ending conditions not met: no new dimensions were added ✗ Subjective ending conditions not met: comprehensiveness
2	Empirical-to-conceptual	6/19	Layers Customer, product and services, organization, information, technology → no changes Business process (operational and behavioral view) → consolidated: business process Organization (structure and population) → consolidated: organization Dimensions User experience → renamed: customer experience Customer interaction and line of interaction and channels and interfaces and visible contact and devices → consolidated: customer channel Value proposition → renamed: customer value Process boundary → renamed: scope Process and activities → renamed: coordination Trigger and initiation of instance → consolidated: trigger Outcome and output → consolidated: outcome Purpose and strategic goal and measures → consolidated: objective Participants → renamed: internal participants Revenue model → no changes Business partner and suppliers → consolidated: business partner Information → split: information source and information use Infrastructure → no changes Constraints, means, physical evidence → deleted Customer segment, flow unit, location, temporality, automation → added	✗ Objective ending conditions not met: no new dimensions were added; no dimensions are split or merged ✓ Subjective ending conditions met
3	Empirical-to-conceptual	6/19	Layers: customer, product and services, business process, organization, information, technology → no changes Dimensions: customer segment, customer experience, customer value, customer channel, flow unit, location, temporality, scope, coordination, trigger, outcome, objective, internal participant, revenue model, business partner, information source, information use, infrastructure, automation	After the sixth interview ✓ Objective ending conditions met ✓ Subjective ending conditions met

Iteration	Approach	Resulting number of layers/dimensions	Derived layers and dimensions	Ending conditions
1	Conceptual-to-empirical	8/28	Layers: customer, product and services, business process (operational view), business process (behavioral view), organization (structure), organization (population), information, technologyDimensions: user experience, customer interaction, value proposition, channels, trigger, outcome, purpose, strategic goal, measures, participants, revenue model, business partner, suppliers, process boundary, interfaces, initiation of instance, constraints, means, devices, physical evidence, visible contact, line of interaction, information, infrastructure, processes and activities, related processes, output, information	✗ Objective ending conditions not met: no new dimensions were added✗ Subjective ending conditions not met: comprehensiveness
2	Empirical-to-conceptual	6/19	Layers Customer, product and services, organization, information, technology → no changes Business process (operational and behavioral view) → consolidated: business process Organization (structure and population) → consolidated: organization Dimensions User experience → renamed: customer experience Customer interaction and line of interaction and channels and interfaces and visible contact and devices → consolidated: customer channel Value proposition → renamed: customer value Process boundary → renamed: scope Process and activities → renamed: coordination Trigger and initiation of instance → consolidated: trigger Outcome and output → consolidated: outcome Purpose and strategic goal and measures → consolidated: objective Participants → renamed: internal participants Revenue model → no changes Business partner and suppliers → consolidated: business partner Information → split: information source and information use Infrastructure → no changes Constraints, means, physical evidence → deleted Customer segment, flow unit, location, temporality, automation → added	✗ Objective ending conditions not met: no new dimensions were added; no dimensions are split or merged✓ Subjective ending conditions met
3	Empirical-to-conceptual	6/19	Layers: customer, product and services, business process, organization, information, technology → no changesDimensions: customer segment, customer experience, customer value, customer channel, flow unit, location, temporality, scope, coordination, trigger, outcome, objective, internal participant, revenue model, business partner, information source, information use, infrastructure, automation	After the sixth interview✓ Objective ending conditions met✓ Subjective ending conditions met