Technology layer of the BPD-Space
| Technology | |||
|---|---|---|---|
| Dimension | Guiding question(s) | Potential characteristics | Redesign example |
| Infrastructure | Which software or hardware could support the process' execution and in what ways? | Ability to support process-related needs, e.g. by monitoring work-related activities and events (e.g. different BPMS solutions) (Pourmirza et al., 2017) or storing, distributing and searching relevant information (e.g. different ECMS solutions) (Jaakonmäki et al., 2018) | Process management solutions, e.g. Signavio Process Manager, support organizations to model, communicate, execute and monitor their business processes |
| Automation | How can event detection, activity execution or information exchange of the process be automated? | Sensors to detect start, intermediate and end events (e.g. temperature or movement sensors), activity automation (e.g. machine learning, natural language processing, robotic process automation), information exchange (e.g. RFID, NFC, barcodes) | IBM Watson Explorer is used by insurance companies to analyze structured and unstructured data associated with insurance claims. Based on machine learning, Watson Explorer gives recommendations on whether a claim is eligible and to what extent the damage should be covered. It thus semi-automates the insurance claim handling process |
| Technology | |||
|---|---|---|---|
| Dimension | Guiding question(s) | Potential characteristics | Redesign example |
| Infrastructure | Which software or hardware could support the process' execution and in what ways? | Ability to support process-related needs, e.g. by monitoring work-related activities and events (e.g. different BPMS solutions) ( | Process management solutions, e.g. Signavio Process Manager, support organizations to model, communicate, execute and monitor their business processes |
| Automation | How can event detection, activity execution or information exchange of the process be automated? | Sensors to detect start, intermediate and end events (e.g. temperature or movement sensors), activity automation (e.g. machine learning, natural language processing, robotic process automation), information exchange (e.g. RFID, NFC, barcodes) | IBM Watson Explorer is used by insurance companies to analyze structured and unstructured data associated with insurance claims. Based on machine learning, Watson Explorer gives recommendations on whether a claim is eligible and to what extent the damage should be covered. It thus semi-automates the insurance claim handling process |
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