Selected process redesign ideas for baningo
| Generated process redesign alternatives | Triggering dimension |
|---|---|
| Segment customers based on age: younger customers answer process-related questions through relevant pictures, while older customers answer through text choices | Customer segment |
| Automatic detection of customer segments based on customer and device-specific information | Customer segment |
| New users can receive service-related information from friends or family members, e.g. their products and choices (if they consent) | Customer experience |
| Offering the functionality for customers to share profiles of consultants for the referral to friends and family members | Customer value |
| Scheduling and offering online group consultations, e.g. for members of a family | Customer experience |
| Offering a forum on the platform in which customers can ask (anonymous) questions and consultants can answer | Customer channel |
| Offering the platform for similar matching problems between customers and experts, e.g. for lawyers | Flow unit |
| Filtering for currently available consultants for an instant online consultation | Temporality |
| In case the family situation changes, initiate the consultation process with context-specific products/services | Trigger |
| Use Apple wallet to share the business card of a consultant with the customer | Business partner |
| Expand the scope of the process by integrating other actors into the platform to cover the whole use case of the customer, e.g. lawyers for real estate financing | Scope |
| Advertise the service and/or specific consultants through flyer and posters with QR codes, which directly link to the consultant on the platform | Trigger |
| Provide the possibility to indicate if a consultation was useful (in the form of ratings), such that this information is provided for other customers | Customer value |
| Generated process redesign alternatives | Triggering dimension |
|---|---|
| Segment customers based on age: younger customers answer process-related questions through relevant pictures, while older customers answer through text choices | Customer segment |
| Automatic detection of customer segments based on customer and device-specific information | Customer segment |
| New users can receive service-related information from friends or family members, e.g. their products and choices (if they consent) | Customer experience |
| Offering the functionality for customers to share profiles of consultants for the referral to friends and family members | Customer value |
| Scheduling and offering online group consultations, e.g. for members of a family | Customer experience |
| Offering a forum on the platform in which customers can ask (anonymous) questions and consultants can answer | Customer channel |
| Offering the platform for similar matching problems between customers and experts, e.g. for lawyers | Flow unit |
| Filtering for currently available consultants for an instant online consultation | Temporality |
| In case the family situation changes, initiate the consultation process with context-specific products/services | Trigger |
| Use Apple wallet to share the business card of a consultant with the customer | Business partner |
| Expand the scope of the process by integrating other actors into the platform to cover the whole use case of the customer, e.g. lawyers for real estate financing | Scope |
| Advertise the service and/or specific consultants through flyer and posters with QR codes, which directly link to the consultant on the platform | Trigger |
| Provide the possibility to indicate if a consultation was useful (in the form of ratings), such that this information is provided for other customers | Customer value |
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