Selected process redesign ideas for Labnetic
| Generated process redesign alternatives | Triggering dimension |
|---|---|
| Offer maintenance activities outside of the laboratory operating hours (saves time) | Customer value |
| Integrate customer training with the maintenance activities (rewards me) | Customer value |
| Integrate the modification of devices (e.g. an required update or security fix) with maintenance activities, two previously separated processes | Flow unit |
| Offer the customer to conduct the maintenance guided by a remote service engineer and supported by video chat and/or augmented reality technology | Location |
| Offer the maintenance on-demand instead of having fixed intervals, e.g. after a certain throughput has been reached | Temporality |
| During the maintenance-related downtime, offer to provide test results through partnering laboratories nearby (if possible) | Scope |
| In case a customer cannot schedule an appointment at a date/time of convenience, offer the option to schedule a more remote service engineer at additional costs | Outcome |
| Gather information at the customers site regarding competitor devices used for future proposal preparation | Information source |
| Gather and aggregate attrition data during the device maintenance, which can be used by the R&D department for adaptations of existing or design of future devices | Information use |
| Build and operate a customer facing portal, which can be used to schedule maintenance activities | Infrastructure |
| Integrate a scheduling system to best utilize service engineers, e.g. to schedule maintenance activities that are geographically close on the same day/week | Automation |
| Generated process redesign alternatives | Triggering dimension |
|---|---|
| Offer maintenance activities outside of the laboratory operating hours (saves time) | Customer value |
| Integrate customer training with the maintenance activities (rewards me) | Customer value |
| Integrate the modification of devices (e.g. an required update or security fix) with maintenance activities, two previously separated processes | Flow unit |
| Offer the customer to conduct the maintenance guided by a remote service engineer and supported by video chat and/or augmented reality technology | Location |
| Offer the maintenance on-demand instead of having fixed intervals, e.g. after a certain throughput has been reached | Temporality |
| During the maintenance-related downtime, offer to provide test results through partnering laboratories nearby (if possible) | Scope |
| In case a customer cannot schedule an appointment at a date/time of convenience, offer the option to schedule a more remote service engineer at additional costs | Outcome |
| Gather information at the customers site regarding competitor devices used for future proposal preparation | Information source |
| Gather and aggregate attrition data during the device maintenance, which can be used by the R&D department for adaptations of existing or design of future devices | Information use |
| Build and operate a customer facing portal, which can be used to schedule maintenance activities | Infrastructure |
| Integrate a scheduling system to best utilize service engineers, e.g. to schedule maintenance activities that are geographically close on the same day/week | Automation |
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