Selected process redesign ideas for ELECTRO
| Generated process redesign alternatives | Triggering dimension |
|---|---|
| Using social media to interact with the customer, e.g. in case of questions or status updates | Customer channel |
| Send SMS to update customer about the processing status | Customer channel |
| Provide option to order an all-inclusive package, including the provision of a new grid connection as well as all home connections | Scope |
| Provide option to book accompanying workshops, e.g. regarding electricity safety-related topics | Scope |
| Send the customer monthly updates about the energy consumption of the household, e.g. to indicate significant changes in the consumption behavior | Information use |
| Provide a platform on which customers can exchange construction and household-related information | Customer value |
| Enable more employees at different positions to provide customer services or to accept an order, e.g. a client advisor at a brand office or an administrative assistant at the headquarters | Internal participants |
| Use robotic process automation to support order entries or contract building | Automation |
| Generated process redesign alternatives | Triggering dimension |
|---|---|
| Using social media to interact with the customer, e.g. in case of questions or status updates | Customer channel |
| Send SMS to update customer about the processing status | Customer channel |
| Provide option to order an all-inclusive package, including the provision of a new grid connection as well as all home connections | Scope |
| Provide option to book accompanying workshops, e.g. regarding electricity safety-related topics | Scope |
| Send the customer monthly updates about the energy consumption of the household, e.g. to indicate significant changes in the consumption behavior | Information use |
| Provide a platform on which customers can exchange construction and household-related information | Customer value |
| Enable more employees at different positions to provide customer services or to accept an order, e.g. a client advisor at a brand office or an administrative assistant at the headquarters | Internal participants |
| Use robotic process automation to support order entries or contract building | Automation |
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