Table 1 Overview of service-oriented and... | Emerald Publishing

Table 1

Overview of service-oriented and business services research

Constructs	Source	Type of Research	Key attributes
Service orientation	Homburg et al. (2002)	Empirical research	Business strategy, Performance outcomes
	Czarnitzki and Spielkamp (2003)	Literature review	Business services, Innovation, Knowledge
	Lytle and Timmerman (2006)	Empirical research (quantitative method)	Organizational performance, Employee commitment, Product performance
	Yoon et al. (2007)	Empirical research (quantitative method)	Business performance, Service value, Employee satisfaction
	Janssen and Joha (2008)	Literature review, case study	Strategy, Organizational redesign, Processes, Transformation
	Teng and Barrows, 2009	Literature review	Employee, Management and organization
	Murray et al. (2009)	Literature review	Sourcing strategy, Knowledge, Capabilities, Performance
	Gebauer et al. (2010)	Empirical research (quantitative method)	Service strategies, Organizational designs, Performance
	Aier et al. (2011)	Empirical research (quantitative method)	Service strategy, Organization and culture, Communication, Projects, Success
Business services	Esteves and Pastor (2001)	Literature review	Information Systems, Life cycle, Business processes
	Fremantle et al. (2002)	Literature review	Web services, Information systems, Integration
	Cherbakov et al. (2005)	Literature review, case study	Componentization, Value net, Information systems
	Schroth (2007)	Literature review	Web services, Information systems
	Demirkan et al. (2008)	Literature review	Customer perspective, Economics, Information Technology strategy
	Van Van der Aalst (2012)	Literature review	Business processes, Process-aware information systems
	Wynstra et al. (2015)	Literature review	Governance, Capabilities, Contracting, Management
	Alreemy et al., (2016)	Literature review	Information Systems, Governance, Success factors
	Holmlund et al. (2016)	Literature review	Financial issues, Management, Decision-making

Constructs	Source	Type of Research	Key attributes
Service orientation	Homburg et al. (2002)	Empirical research	Business strategy, Performance outcomes
	Czarnitzki and Spielkamp (2003)	Literature review	Business services, Innovation, Knowledge
	Lytle and Timmerman (2006)	Empirical research (quantitative method)	Organizational performance, Employee commitment, Product performance
	Yoon et al. (2007)	Empirical research (quantitative method)	Business performance, Service value, Employee satisfaction
	Janssen and Joha (2008)	Literature review, case study	Strategy, Organizational redesign, Processes, Transformation
	Teng and Barrows, 2009	Literature review	Employee, Management and organization
	Murray et al. (2009)	Literature review	Sourcing strategy, Knowledge, Capabilities, Performance
	Gebauer et al. (2010)	Empirical research (quantitative method)	Service strategies, Organizational designs, Performance
	Aier et al. (2011)	Empirical research (quantitative method)	Service strategy, Organization and culture, Communication, Projects, Success
Business services	Esteves and Pastor (2001)	Literature review	Information Systems, Life cycle, Business processes
	Fremantle et al. (2002)	Literature review	Web services, Information systems, Integration
	Cherbakov et al. (2005)	Literature review, case study	Componentization, Value net, Information systems
	Schroth (2007)	Literature review	Web services, Information systems
	Demirkan et al. (2008)	Literature review	Customer perspective, Economics, Information Technology strategy
	Van Van der Aalst (2012)	Literature review	Business processes, Process-aware information systems
	Wynstra et al. (2015)	Literature review	Governance, Capabilities, Contracting, Management
	Alreemy et al., (2016)	Literature review	Information Systems, Governance, Success factors
	Holmlund et al. (2016)	Literature review	Financial issues, Management, Decision-making