Overview of the selected organizations
| Sector | Number of firms | Size of the firm varies between | SOE responsibility | SOE number of employees* varies between | Start of the SOE varies between | SOE geography | Type of business services | Type of PAIS | Number of PAIS instances varies between | Type of business processes* * |
|---|---|---|---|---|---|---|---|---|---|---|
| Manufacturing and Logistics | 18 | 1,001 to 50,000 | CFO, Director, Manager | 101 to 1,000 | 2003 to 2014 | North America, South America, Europe, Asia Pacific, Middle East | Finance and Accounting, HR, Supply Chain, IT, Procurement | Oracle, SAP | 1 to 4 | Centralized, Regional, Global |
| Construction and Building | 11 | 1,001 to 10,000 | Director, Senior Manager, Head of Shared Services | 101 to 500 | 2009 to 2011 | North America, South America | Finance and Accounting, HR, IT | SAP | 3 | Centralized, Multifunctional |
| Energy and Utilities | 19 | 10,001 to 100,000 | Senior Vice President, Director, Manager | 1,001 to 5,000 | 2000 to 2014 | North America, South America, Europe, Asia Pacific, Middle East, Africa | Finance and Accounting, HR, Supply Chain, IT, Procurement, Data Analytics | Oracle, SAP | 1 to >10 | Centralized, Regional, Global, Multifunctional |
| Facility, Food and Beverage | 10 | 10,001 to 250,000 | Vice President, Director, Manager | 101 to 10,000 | 2002 to 2014 | North America, South America, Europe, Asia Pacific, Middle East, Africa | Finance and Accounting, HR, Supply Chain, IT, Data Analytics | Oracle, SAP | 1 to 5 | Decentralized, Centralized, Regional, Global, Multifunctional |
| Hospitality and Professional Services | 12 | 1,001 tot 10,000 | Senior Vice President, Director, Manager | 1,001 to 1,000 | 2001 to 2013 | North America, South America, Europe, Asia Pacific | Finance and Accounting, HR, Supply Chain, IT, Procurement | Oracle, SAP | 1 to >10 | Centralized, Regional, Global |
| Financial Services | 11 | 501 to 100,000 | Senior Vice President, Vice President, Director | 101 to 5,000 | 2000 to 2010 | North America, South America, Europe, Asia Pacific, Middle East, Africa | Finance and Accounting, HR, Supply Chain, IT, Procurement | SAP | 1 to >10 | Centralized, Regional, Global, Multifunctional |
| Technology and Telecom | 9 | 20,001 to 250,000 | Vice President, Director | 101 to 10,000 | 2000 to 2013 | North America, South America, Europe, Asia Pacific, Middle East, Africa | Finance and Accounting, HR, Supply Chain, IT, Procurement, Data Analytics | Oracle, SAP | 1 to 3 | Decentralized, Regional, Global |
| Public and Education | 12 | 1,001 to 250,000 | Vice President, Director | 101 to 10,000 | 2007 to 2014 | North America, South America, Europe | Finance and Accounting, HR, Supply Chain, IT, Procurement, Data Analytics | Oracle, SAP | 1 to 10 | Centralized, Regional, Global |
| Pharma | 16 | 10,001 to 250,000 | Senior Vice President, Vice President, Director | 101 to 10,000 | 1999 to 2014 | North America, South America, Europe, Asia Pacific, Middle East, Africa | Finance and Accounting, HR, Supply Chain, IT, Procurement, Data Analytics | Oracle, SAP | 1 to >10 | Centralized, Regional, Global, Multifunctional |
| Diversified conglomerates | 13 | 1,001 to 250,000 | Senior Vice President, Vice President, Director | 101 to 1,000 | 1993 to 2013 | North America, South America, Europe, Asia Pacific | Finance and Accounting, HR, Supply Chain, IT, Procurement | Oracle, SAP | 1 to >10 | Decentralized, Centralized, Regional |
| Sector | Number of firms | Size of the firm varies between | SOE responsibility | SOE number of employees* varies between | Start of the SOE varies between | SOE geography | Type of business services | Type of PAIS | Number of PAIS instances varies between | Type of business processes* * |
|---|---|---|---|---|---|---|---|---|---|---|
| Manufacturing and Logistics | 18 | 1,001 to 50,000 | CFO, Director, Manager | 101 to 1,000 | 2003 to 2014 | North America, South America, Europe, Asia Pacific, Middle East | Finance and Accounting, HR, Supply Chain, IT, Procurement | Oracle, SAP | 1 to 4 | Centralized, Regional, Global |
| Construction and Building | 11 | 1,001 to 10,000 | Director, Senior Manager, Head of Shared Services | 101 to 500 | 2009 to 2011 | North America, South America | Finance and Accounting, HR, IT | SAP | 3 | Centralized, Multifunctional |
| Energy and Utilities | 19 | 10,001 to 100,000 | Senior Vice President, Director, Manager | 1,001 to 5,000 | 2000 to 2014 | North America, South America, Europe, Asia Pacific, Middle East, Africa | Finance and Accounting, HR, Supply Chain, IT, Procurement, Data Analytics | Oracle, SAP | 1 to >10 | Centralized, Regional, Global, Multifunctional |
| Facility, Food and Beverage | 10 | 10,001 to 250,000 | Vice President, Director, Manager | 101 to 10,000 | 2002 to 2014 | North America, South America, Europe, Asia Pacific, Middle East, Africa | Finance and Accounting, HR, Supply Chain, IT, Data Analytics | Oracle, SAP | 1 to 5 | Decentralized, Centralized, Regional, Global, Multifunctional |
| Hospitality and Professional Services | 12 | 1,001 tot 10,000 | Senior Vice President, Director, Manager | 1,001 to 1,000 | 2001 to 2013 | North America, South America, Europe, Asia Pacific | Finance and Accounting, HR, Supply Chain, IT, Procurement | Oracle, SAP | 1 to >10 | Centralized, Regional, Global |
| Financial Services | 11 | 501 to 100,000 | Senior Vice President, Vice President, Director | 101 to 5,000 | 2000 to 2010 | North America, South America, Europe, Asia Pacific, Middle East, Africa | Finance and Accounting, HR, Supply Chain, IT, Procurement | SAP | 1 to >10 | Centralized, Regional, Global, Multifunctional |
| Technology and Telecom | 9 | 20,001 to 250,000 | Vice President, Director | 101 to 10,000 | 2000 to 2013 | North America, South America, Europe, Asia Pacific, Middle East, Africa | Finance and Accounting, HR, Supply Chain, IT, Procurement, Data Analytics | Oracle, SAP | 1 to 3 | Decentralized, Regional, Global |
| Public and Education | 12 | 1,001 to 250,000 | Vice President, Director | 101 to 10,000 | 2007 to 2014 | North America, South America, Europe | Finance and Accounting, HR, Supply Chain, IT, Procurement, Data Analytics | Oracle, SAP | 1 to 10 | Centralized, Regional, Global |
| Pharma | 16 | 10,001 to 250,000 | Senior Vice President, Vice President, Director | 101 to 10,000 | 1999 to 2014 | North America, South America, Europe, Asia Pacific, Middle East, Africa | Finance and Accounting, HR, Supply Chain, IT, Procurement, Data Analytics | Oracle, SAP | 1 to >10 | Centralized, Regional, Global, Multifunctional |
| Diversified conglomerates | 13 | 1,001 to 250,000 | Senior Vice President, Vice President, Director | 101 to 1,000 | 1993 to 2013 | North America, South America, Europe, Asia Pacific | Finance and Accounting, HR, Supply Chain, IT, Procurement | Oracle, SAP | 1 to >10 | Decentralized, Centralized, Regional |
Note(s): * Service-oriented enterprise (SOE) number of employees
Dedicated number of employees that are responsible for managing business services
* *Business processes
Decentralized (domestic): processes that support business services, which are performed by a business unit on their own behalf
Centralized (domestic): processes that support business services, which are consolidated and owned by a centralized entity, business units are customers
Regional (international): processes that support business services, which are consolidated by means of a regional entity, business units are customers
Global (international): processes that support business services, which are consolidated by means of a global entity, business units are customers
Multi-functional: processes across multiple business services (end-to-end), which are consolidated by means of a global entity, business units are customers
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